VitaliaWe value transparency, customer feedback, and continuous improvement. Reviews from our customers help us better understand their experiences and allow us to keep raising our standards.Contact Info: [email protected]
Vitalia (shopvitalia.co) has 282 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 8 reviews with 1 star · Clear filters
customer
Not satisfied at all very disappointed that the product cannot be shipped out to South Africa
Response from VitaliaOct 24, 2026
Hi, we’re truly sorry for the disappointment and frustration caused by our current shipping restrictions to South Africa. We understand how upsetting this is and sincerely apologize for the inconvenience. We’re reaching out to you directly by email to help resolve this matter. Warm regards, Vitalia Team
Eston Z.
I feel scammed because I wasn’t aware that there is a forced subscription. Why must you deduct money every month before I finish the three sachets are finished. This is not right
Response from VitaliaOct 23, 2026
Hi, we’re truly sorry for the frustration and confusion regarding the subscription charges. We’ve reached out to you by email and have already canceled your subscription to prevent future charges. We appreciate the opportunity to address your concerns. Warm regards, Vitalia Team
TERRANCE F.
Worst company ever. I canceled subscription months ago and now they tried to charge me again after I already cancelled my subscription and emailed them. DO NOT TRUST THEM THEY WILL SCAM YOU
Response from VitaliaOct 21, 2026
Hi there, we're truly sorry for the frustration and concern this has caused, especially after you had already canceled your subscription and contacted us by email. We take these concerns seriously and would appreciate the opportunity to look into this and make things right. Please reach out to us at [email protected] with your order details so our team can investigate and assist you directly. Warm regards, Vitalia Team
Mylene R.
Very unreliable, Marked delivered , item not received. I double-checked my address, asked neighbours, and looked everywhere — no parcel. The courier didn't knock or leave a card. This is really disappointing and completely unacceptable. I've paid for something I never got. I'm requesting an immediate full refund or a replacement sent at no extra cost. Please fix this urgently.
Response from VitaliaOct 16, 2026
Hi, we're really sorry your order was marked as delivered when you never received it. We understand how frustrating and disappointing this must be, especially after checking your address and asking your neighbors. We're reaching out to you directly by email so we can resolve this and make things right as quickly as possible. Warm regards, Vitalia Team
Al S.
Ordered over a month ago never received anything but a lot of text saying, it's in transit, they can stop their text, already given up, you ought to know my phone number and email number as many text messages as I have received
Response from VitaliaOct 14, 2026
Hi, we're truly sorry that you've been waiting over a month without receiving your order. We understand how frustrating it is to keep receiving tracking updates without your package arriving, and we take responsibility for helping resolve this. We're reaching out personally to get this sorted out for you. Please email us at : [email protected] , so our team can look into your order and work with you toward a resolution. Warm regards, Vitalia Team
Reggie T.
I want him to stop sending me this and stop taking my money out of my account or I’m gonna report you to the Better Business Bureau. This shit does not work. I’ve been trying for over three months ain’t no results happen.
Response from VitaliaOct 8, 2026
We’re very sorry for the frustration and inconvenience this has caused. We understand your concern, especially after using the product for several months without seeing the results you hoped for. We’ve already canceled your subscription and processed a full refund for your orders. We also sent you an email confirming the cancellation and refund. There will be no further subscription charges. We sincerely apologize for the experience and appreciate you bringing this to our attention. — Vitalia Team
Craig B.
This company has to be the worst and unprofessional company straight up. I never got my package I ordered it on the 13th and on the 14th it went into transit yet I still haven't gotten it. They literally stole my money and give me bs texts every morning like your package is going to arrive today. The tracking is all fake they said it went from new York to new Jersey in 11 min then it took weeks to get to California yet im in Arizona so they aren't up to any good when u pass the state the delivery goes to to go to California then it took over a week to get to Arizona. Literally pony express delivered more reliably and faster than they lowlifes. I would order from any one other than these dishonest and unprofessional people. It makes me sick thinking how this company operates and did me and im sure im not the only one. If you want something months after you order it and that's if you get it feel free to use these lames
Response from VitaliaOct 2, 2026
Hello Craig, As you can see from the tracking information, the incorrect shipping address was provided, which resulted in the package being returned to our warehouse. https://shopvitalia.co/apps/parcelpanel?nums=HUA005364806YQ You could have reached out to us at [email protected], and we would have been happy to either resend your order to the correct address or issue you a refund. We’re sorry for the inconvenience and would still be happy to get this resolved for you. Please contact our support team at [email protected] so we can assist you further.
m “taylormade” T.
I never received my order package my address is 1770 E Woodward heights Blvd hazel park 48030 B1
Response from VitaliaAug 13, 2026
Hi, we’re sorry you haven’t received your order yet. We’d like to look into the shipment and get this resolved for you as quickly as possible. Please contact us at [email protected] with your order number so our team can check the tracking and make sure you’re taken care of. For your privacy, we also recommend removing your full mailing address from this public review.