JANICE A.
ORDER SHIPPED TO WRONG ADDRESS CT INSTEAD OF NJ
I DO NOT KNOW WHERE YOU GOT A NEW HAVEN, CT ADDRESS, HOWEVER I HAD YOU TO UPDATE MY ADDRESS TO THE BILLING ADDRESS. AFTER CAREFULLY CHECKING I NOTICED THAT YOU HAD TWO ADDRESSES NEWARK, NJ AND NEW HAVEN, CT. I SENT AN EMAIL TO YOU FOR THE SHIPMENT TO BE CHANGED TO MY BILLING ADDRESS WHICH IS IN NEWARK NEW JERSEY 07103. HOWEVER, MY ITEM WAS SHIPPED TO CONNECTICUT TODAY OCTOBER 13, 2026. PLEASE CANCEL THIS ORDER AND SEND MY FULL REFUND.
Response from VitaliaOct 14, 2026
Hi, we're truly sorry your order was shipped to the wrong address despite your request to update it. We understand how frustrating this must have been, and we take your concerns seriously. A full refund has already been processed for your order. We apologize again for the inconvenience and appreciate the opportunity to make this right. Warm regards, Vitalia Team




