SHOP UBBI Reviews | Read Customer Reviews of shopubbi.com

SHOP UBBI Reviews | Read Customer Reviews of shopubbi.com

SHOP UBBI reviews

35 approved reviews, newest moderated first

Aaron H.
Jan 8, 2026
Super fast shipping and lots of…
Super fast shipping and lots of different items. 5 stars, HIGHLY RECOMMENDED!
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Martyn J.
Oct 26, 2025
Never shipped my item and ghosted me about it
I placed this order using the Shop app. It’s been over a month and a half, and it still hasn’t shipped. I’ve sent several messages to the email address associated with the store and not gotten an answer. At this point, it is not clear to me that they are actually monitoring the email account, or that they intend to ship the item. I recommend staying away.
Response from SHOP UBBIJan 8, 2026
Just following up on this to confirm that you were reached out to within 48 hours to in response to your inquiry about the shirt you ordered, (despite any e-mail discrepancies, shop app issues, or other miscommunication) and were promptly refunded once the issue had been solved. :) Sorry for the inconvenience, as this is not the experience we carry out on a daily basis with our customers.
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Alexa
Sep 9, 2025
Order shipped quick and arrived fine…
Order shipped quick and arrived fine but could have used more packaging
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Alonso H.
Sep 4, 2025
Terrible they canceled my order once I…
Terrible they canceled my order once I place it terrible
Response from SHOP UBBISep 5, 2025
Hi Alonso, We don’t cancel orders without cause - and sent you an email to request verification of your billing and shipping details as your order was marked as a high fraud risk order by Shopify. As you can understand, in the industry we are in we do not risk fulfilling orders to high fraud alert customers. As also stated in our cancellation email you will be refunded within 3-5 business days. Thank you!
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Ed F.
Jul 30, 2025
Was surprised by the selection and it…
Was surprised by the selection and it showed up in great shape right when they said it would
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nicole Z.
Jul 21, 2025
My order was cancelled🥲🥲🥲🥲
My order was cancelled🥲🥲🥲🥲
Response from SHOP UBBIJul 21, 2025
Hi Nicole, Unfortunately - Shopify notified us that your order was marked as a "high fraud risk" as per a mis-match of billing and shipment information provided. Due to the industry we are in (luxury resale), and the risk on our end as well we take these precautions seriously. We do reserve the right to cancel, and refund orders whenever there is a risk of it not fulfilling successfully. This does not reflect on our general business practices, or the experience at SHOP UBBI. When we cancel orders - it's for a reason! Wish you the best.
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JH
Nov 24, 2024
Order was cancelled?
Order was cancelled?
Response from SHOP UBBINov 25, 2024
Hi JH, Thank you for shopping with us. Unfortunately, your order has been canceled due to a high fraud alert associated with the billing details and payment method provided. As a luxury brand, we experience an increased volume of fraudulent activity especially during the holiday season. To protect our customers and our business, we reserve the right to cancel and refund orders flagged by our system. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. If you believe this was an error or would like to place a new order, please contact our support team for assistance. Wishing you a joyful holiday season! Best regards, Team SHOPUBBI
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John R.
Oct 22, 2024
I liked the easy interface
I liked the easy interface. I found the items I was looking for easily. My order was processed immediately. The jacket I ordered was as it was advertised. High quality product at reasonable prices.
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