Betsy J.
You'd better like it because you won't get a refund!
I ordered a sweatshirt which isn't a sweatshirt at all. The darn thing has a tiny neck which doesn't stretch and it won't go over my head!! I had to send pictures of trying to get it over my head which I did. I said I would return it and would like a refund. This was what they told me: "I am sorry the shirt won't go over your head. Since we don't have a local return address, we suggest you keep the item. Here are a few suggestions that might help: gift it to someone or have it altered locally. We are willing to offer you a 5% discount code for your next order." I'm out $42!!! I am a Sr. citizen on a fixed income. They stiffed me $42 and offer me 5% off a future order ??? I might be old but I'm not stupid. Why on earth would I order anything from them again????
Response from ShoptosavepawsOct 20, 2026
Dear Betsy Jones, Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the problems you encountered with your order and fully understand your disappointment. To help us resolve this issue quickly and accurately, please contact us at: Email: [email protected] Please provide: - Your order number - The name and email address used when placing the order Once we receive this information, we will check your order details and get back to you with a solution as soon as possible. Once again, we apologize for any inconvenience caused, and thank you for your patience and understanding. Best regards, Customer Service Team