Sweet CurvesReviews of shopsweetcurves.com

Response from Sweet CurvesMay 9, 2024

Dear Carole Ne, Thank you for your feedback regarding your recent purchase of bras from our company. We sincerely apologize that the bras you received did not provide the level of support you expected. We take customer satisfaction very seriously and strive to offer high-quality products. We would appreciate the opportunity to learn more about your experience and investigate this matter further. To assist us in researching your specific situation, could you please provide your order number? This will allow us to access your order details and explore potential solutions. We understand your frustration and want to assure you that we are committed to resolving this issue for you. Sincerely, The Sweet Curves Team

Response from Sweet CurvesFeb 19, 2024

Hi Pam, Thank you for reaching out and sharing your concerns about your recent purchase of a Sweet Air bra. We are deeply sorry to hear you encountered difficulties with our website navigation and that you feel the size received isn't suitable. We want to clarify that the size you received matches the specific size ordered in your checkout confirmation. Unfortunately, due to hygiene concerns and our return policy, we cannot offer an exchange for an item that has been opened and the tags removed, even if you haven't worn it. However, we understand the frustration of receiving an incorrect size. To offer a solution, we initially provided a $4 credit as a gesture of goodwill, aiming to partially compensate for any inconvenience caused. While we are unable to offer an exchange in this case, we'd like to understand your experience with our navigation further. Could you please elaborate on specific navigation difficulties you faced while selecting your size? Your feedback would be invaluable in helping us improve the user experience for future customers. We truly value your business and hope you'll consider giving us another chance in the future. If you have any further questions or concerns, please don't hesitate to reply to this email. Sincerely, The SweetCurves Team