SpringReviews of shopspring.com

I was sent an incorrect size for an order (ordered XL, received L). Getting help resolving this has been wildly difficult because the company has decided that no one can contact them without going through a really bad AI gatekeeper first, and the magic words for getting it to actually put in a ticket or request an agent (projected at over 30 minutes) changes each time you use the bot. Once you do actually get to that point, you will have very limited “select” options to describe your issue. Then you will receive approximately 9 generic emails with different case numbers saying “they’re on it.” Then you’ll read things on Reddit, comments on their social, etc, to see if maybe you can expect that the support will get better now that you have a ticket in (or 9 of them), and your expectations will plummet through the floor and the earth’s crust to its molten core. There you will meet their AI chatbot again. He also cannot help you. And gets weirdly offended if you have the gall to say you don’t like AI (as it misspells words in its nonsensical canned responses, of course).

Unbelievably bad. We placed an order for 13 items (sweatshirts, t-shirts, hoodies) in February. We finally just received the last item. It's August. Six months to get 13 items! And they shipped every item separately, charging a ridiculous shipping amount for each item. I seriously have no idea how they stay in business. DO NOT order through this company.

This company is a scam. No live agents to talk too, no number to contact them??!! Thank God I paid with a credit card because I just disputed my two T-shirts. No response from anyone, and it kept saying printing on my status for a whole month!!. DO NOT BUY anything from them. If I could, I would give 0 stars. It is sad because it was a gift for my special needs Daughter. Shame on them!!

If you actually want to get customized SWAG this is NOT the right choice. They 'handled' my company's order and 5 months later I'm still waiting on confirmation fr when I'll get it.

I ordered three clothing items for a summer camp I work for. Ordered on June 4th, before camp starts. the first item I received was a hoodie, delivered on June 30th. I reached out to them on July 5th, and I got a response on July 7th saying, " Thank you for reaching out to the Spring Fan Experience Team! We thoroughly acknowledge your concern and appreciate your patience. Due to ongoing supply chain disruptions following our recent platform transition, some orders—including yours—have been delayed longer than we would typically expect. I completely understand how frustrating this has been and sincerely apologize for the inconvenience. While we don’t have a set ETA at the moment, we are actively working with our new print partners to get fully caught up and move outstanding orders through production as quickly as possible. I’ll continue to monitor your orders...and keep you updated on any changes. We appreciate your continued patience as we work through the final stages of this transition. If you have any additional questions or concerns, please don’t hesitate to reach out—I’m here to help. Sincerely, Danimae Spring Fan Experience Team" I then received my second item on July 25th. It is now August 17th, and I still have not received my last item. We have one week of camp left. this company is not good. They don't give you answers. shipping each item separately is also its own issue. I also feel as though that email was written by AI. I don't write reviews very often, which shows that this company is terrible. Do not order from this company

Horrible! I placed an order on June 30th, 2025 for two t-shirts via Drumeo where I take drumming lessons. I finally got one on July 24th, but the other is still in printing status. I have contacted support and this person Renz claims to have escalated my order, but here we are on 8/15/2025 and nothing. I filed a complaint with the Better Business Bureau and am on a call with Bank of America to dispute the charge and hopefully get my money back. DO NOT ORDER FROM THIS COMPANY!

I ordered from this company on July 7th. Its now August 12th and I have not received my order nor any shipping updates. When I emailed the company initially they responded saying they had a large volume of orders. That was a month ago. I emailed them again and have since only received 2-24 hour help emails but no actual response.

If I could give 0 star, that would be it. I'm selling music transcriptions on Spring, I never did get paid EVER!!!! That site was recommended by YouTube... They are scammers.