R. D.
Lack of Customer Service
Lack of Customer Service I'm giving them 2 stars because the socks themselves are nice. I still wear several of them and have given them as gifts. I joined the sock of the month club in August 2021. I thought it was a great deal - 2 socks for $10.00. I happily looked forward to my package every month. However, sometime in 2022 they switched from 2 socks to 1 sock for the $10.00. I get it, times are tough - but they never gave a heads up about the switch. Now, December 2022 rolls along and I deceided to cancel my membership - I started get repeat socks which was expected after having it for over a year. I emailed them telling them to cancel my memebership - they respond acknowledging that it would be cancelled. January 2023 - I get billed again for the socks. I received the socks and email them again, that I wanted to cancel my membership. Again another email saying my membership would be cancelled. At that time I thought about writing a review, but decided to give them the benefit of the doubt - things can slip through the cracks. Febraury 2023, I now write a review after getting billed again for something that I had asked to previously cancelled ... not once, but twice.