RetrogradeRetrograde is listed under Gaming.
Retrograde (shopretrograde.com) has 58 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Shane A.
I bought an account and it did not send the details
Response from RetrogradeNov 4, 2025
Hi Shane, apologies for the delay in receiving your account details. We’ve since confirmed your order has been fulfilled and working credentials were reissued. Thank you for your patience while we resolved this.
David
I purchased a game Dec of last year and it worked fine. Haven't played in a while until last week when I got an error message last week. Have been trying to contact support since with no response. Very frustrating, I won't be buying from them again.
Response from RetrogradeNov 4, 2025
Hi David, we’re sorry to hear you lost access after some time. Your account has been reviewed and reactivated. We appreciate you bringing this to our attention — please reach out again if any issues persist.
Ryan V.
I purchased Baldur's Gate 3 and I have still not received the account. The website says it will be delivered within 8 hours. 16 hours later and I have nothing. Support is unresponsive after multiple emails. I have purchased from many websites and never had an issue like this. Would not recommend at all. Just go buy from another site.
Response from RetrogradeNov 4, 2025
Hi Ryan, we’re sorry for the delay in your account delivery. We experienced a temporary queue backlog that caused slower-than-normal order dispatching. Your game has since been sent, and we appreciate your patience and understanding.
Roy Q.
I purchased a game 2 days ago and still haven't received my content. The site says up to 8 hours after purchasing not 48 hrs.
Response from RetrogradeNov 4, 2025
Hi Roy, apologies for the delay in sending your order. We’ve since updated our system to ensure all deliveries are completed within the listed timeframe. Your account has now been delivered — thank you for your patience.
Hitmon L.
The support is unresponsive, and now I can’t access the first account they provide me, it says something went wrong I been trying to reach out to them no buddy seems to care at all and their phone takes me to their unimaginably worst voice message I ever heard. Today only I called like 5x and it’s with working hours and they don’t answer or reply to my emails. I’m locked out of the game I been playing for a while now.
Response from RetrogradeNov 4, 2025
Hi Hitmon, we truly apologize for the trouble you experienced reaching us. We’ve since expanded our support hours and improved our phone response system. Your game access has been restored — thank you for your patience and feedback.
Brian S.
total crap. they are selling access to steam/ubisoft accounts with instructions on how to log in, download the game and then supposedly play offline. So you wont be adding this game to your current steam account. Not only is this sketchy, but the instructions on the pdf didnt even work and they wont respond to my requests for a refund. dont waste your money! Edit: You can reply to my review, but not to my the numerous requests for a refund? I paid you and received nothing in return so I bought the game the legitimate way. It was most certainly not explained on your product page that I would not be purchasing the game itself. PLEASE REFUND MY MONEY!
Response from RetrogradeNov 4, 2025
Hi there, we’re sorry for the confusion. Retrograde sells managed game accounts, not individual CD keys — this is explained on each product page and during checkout. We’ve reviewed your order, reissued the correct instructions, and improved our file clarity to avoid confusion in the future.
Pedro
Pirate software, these guys are selling access to "steam accounts" to play software offline. when you buy you'll get a pdf giving you the account details. Ask for a refund and they refuse it.
Response from RetrogradeDec 29, 2024
Hi Pedro, Thank you for your feedback. We’d like to clarify that we have fully reimbursed you for your purchase. Our product pages clearly state that we sell game accounts, not CD keys, and we use Retrograde Managed Accounts to provide access to the games. We understand that there may have been some confusion, but our goal is to ensure a transparent and smooth experience for all our customers. If you have any further concerns or questions, please feel free to reach out again. We take all reviews seriously and aim to resolve any issues promptly. Thank you for your understanding. Best regards, Carl Mackey Head of Support Team RETROGRADE
Antoine
I wanted to connect this purchase to my existing Steam account, instead, this purchase created a new Steam account which I did not expect nor was told in the beginning of the purchase.
Response from RetrogradeDec 4, 2024
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our product descriptions and purchase confirmation process are designed to clarify that our items are sold as accounts, not CD keys. Additionally, we include a clear notification before completing the purchase to help set expectations. We understand how this might have been overlooked and appreciate your input. If there’s anything we can do to help or clarify further, please don’t hesitate to reach out to our support team. We’re here to assist you!
