SHOPPINKPLASTICReviews of shoppinkplastic.com

Response from SHOPPINKPLASTICMar 12, 2025

Hello Madison, Thanks so much for taking the time to leave a review. We wanted to kindly clear up a few details for transparency: your order included preorder items, which follow a different shipping timeline than standard orders. This information is clearly stated on the product page, as well as in your receipt at checkout. Preorder items are made-to-order and ship based on the date listed in the product description — which in this case is March 15th. We also want to note that this is your third order with us, so we’re surprised by the scam allegation. We’ve worked hard to maintain a trustworthy and consistent experience for our Pink Plastic Babez — and we’d hope that your continued support reflects that. You reached out to us for the first time today, and we responded within the hour, including a screenshot to remind you that the items were preorder. In addition, your order has shipped, and we even sent out the in-stock items ahead of time at no extra cost, as a courtesy — something we typically only do upon request. We’re a small, woman-owned business that values each and every customer, and we take reviews and feedback seriously. If there’s anything else we can do to help or clarify, we’re happy to chat further. FINAL UPDATE: We don’t usually respond to reviews in this way, but in this case, we feel it’s important to clarify the truth. At no point did we block or ignore you on Instagram. You later admitted via email that you had accidentally marked our messages as spam — yet instead of correcting your review on Trustpilot, you continued to accuse us of being unresponsive. For clarity, we responded to your message within two hours (9:41AM PST), and our reply simply landed in your spam folder. In regard to your order: The Roxy Crop Jacket was clearly marked as a preorder item a full week before you placed your order. We sent you proof, including product photos and confirmation of the preorder listing, which you chose to ignore. As for the Honey Set, it unfortunately did not pass our internal quality inspection, and we issued you a full refund for that item proactively — before any complaint was made. We take quality control seriously and do not ship out pieces that don’t meet our standards. It’s disappointing that you’re now making inaccurate claims because we chose to issue a refund and decline to continue serving you as a customer. Your review initially called us liars based on emails you later admitted went to spam — yet you still haven’t corrected those accusations. Additionally, your partial order shipped two days before your review was posted, and tracking information was sent at that time — again, likely received in your spam folder. You gave us just two hours to respond and demanded the item arrive within two business days, which is not in line with our clearly stated policies. You’ve ordered from us multiple times without issue. Had this situation been approached with mutual respect and patience, we likely would’ve offered next-day shipping as a courtesy. However, the repeated defamatory remarks left us no choice but to cancel, retract the shipment, and refund your order entirely. We’re proud to serve a loyal and supportive community that values integrity, transparency, and mutual respect — especially toward small, women-owned businesses. We encourage others to review the full scope of our feedback and experiences before forming an opinion based on this misrepresented review.

Response from SHOPPINKPLASTICFeb 20, 2025

Hello Rhonda, Thank you for your feedback. We couldn’t locate an order under your information, and we haven’t received any emails from you. It seems your order may not have gone through. We assure you we’re a legitimate business with thousands of happy customers, as seen in tags on our social media accounts. We’d love to assist you—please reach out to us at [email protected] so we can help resolve this. UPDATE REPLY: Hi there, just following up as we still haven’t heard back from you. We’ve double-checked and still don’t see any order placed under your name or information in our system. If you believe there’s been an error, please provide your full name, email address, and any order confirmation you may have received so we can look into this further. We're more than happy to help clarify things once we have the correct details.

Response from SHOPPINKPLASTICJan 31, 2024

We're sorry to hear you did not like your experience shopping with us. However, there seems to be a misunderstanding of our processing and shipping policy. We are a very small company, we make sure to include our processing and shipping time all over our website. Under every items description, a dedicated shipping page, and again at checkout. Our processing time is 3-5 business days, and our shipping is an additional 3-5 business days. Your order was not shipped out late. It even had a secondary scan when you emailed us asking about it. You asked us for a refund when it was already in the possession of USPS, we told you we could not since it was clearly in the possession of USPS. But you can always return an item within 7 business days as stated on our site. Your ordered was delayed by USPS, for two business days. Your tracking even said " arriving late" on their website, so were unsure how you are assuming we shipped it late. We definitely understand its an inconvenience, but its something we can't control. We did make sure to respond to all your emails within 24-48 hours and did our best to accommodate your request. As far as the Vivian Dress, everyone is entitled to their opinions. But to clarify, in the items description it says "This two-piece dress is semi sheer and we recommend nude under garments." This is underlined in the items description, we actually wrote it twice, so no one can miss it. So you were made aware prior to purchasing that it was a two piece and sheer. Furthermore, we have sold over 6 thousands Vivian Dresses in the last 3 years, we encourage everyone to go on Tiktok and Instagram to see customers absolutely loving the dress. We undertand its not for everyone, but we stand behind our quality and its affordable price of only $40. You can continue to email customer service and they will answer you within a timely manner if you have any further concerns. Have a great day!

Response from SHOPPINKPLASTICJan 31, 2024

Hello, Were sorry to hear you did not enjoy your experience with us, we do value customer service and are doing our best to accommodate every customers request. However, we would like to clarify a few things regarding your order. First, we understand your order was delayed by 2 business days, not a week, and delivered to your address on the 17th of January, when you requested the 15th of January. We sincerely apologize, UPS delays are out of our control. Delays are rare, but they can happen, especially if we ship from the US to your address in Canada. We make sure to note these possibly delays on our website. Your order delaying doesn't mean we are a scam. A scam means you paid for the order and it was never delivered. Your order was unfortunately delayed by 2 business days, but delivered. Secondly, we do not desperately take express. We do not even allow customers to order express at checkout. Customers have to email us first so we can approve. That's how serious we take express orders, we don't want customers to waste their money without us confirming with our shipping department. Furthermore, we ship over 100 express packages a day, we rarely have issues. But when we do, we work diligently to locate the order. We never ignored your emails, in fact, we answered within 24 hours every time you emailed. The last email you sent us was on the 15th, we answered you on 16th. You may request a refund for express via us or UPS (who delayed the order). Lastly, for those reading these reviews, I would suggest checking our Instagram and Tiktok shop reviews where you see a majority of our customers who have had great experiences with us! We ship thousands of packages a week. We admit we have not done a great job at encouraging our customers to write honest reviews on Trust pilot. We're a very small company, and we will work on this moving forward. Again, Ms. Maria, you may reply to our last email and request a refund for express since you decided to keep the order.

Response from SHOPPINKPLASTICJan 6, 2024

Hello, We’re sorry to hear you were unhappy with our customer service. Please keep in mind as stated on our website during the sale/holiday month processing is 1-10 business days as stated on our site. The item you purchased was soldout on our website and still allowed you to purchase. We have spoken to our website platform and are working ensuring this does not happen again. However, during sales we receive a influx of traffic which may result in glitches. This is unfortunately out of our control. When it does we quickly refund the customer, which is what we did with your order. We shipped your order through upgraded priority due to the inconvenience and immediately refunded you at the same time we shipped. Not a day after. You wanted us to cancel the order while it’s already in transits. As we explained to you it’s already on the way, but you can return for a refund. We have done our best to rectify this issue. We’re not sure what else we can do to resolve this matter.

Response from SHOPPINKPLASTICApr 19, 2023

Hello, We're sorry to hear that you did not have a good experience shopping with us. With that being said we do believe it's important to read our items description to avoid any confusion. Furthermore, we even link our social media platforms on our site, so you can see customer photos to ensure quality. It looks like your order was on April 12th, 2023 and delivered on the April 19th, 2023, which is earlier than our processing time. Our return policy is available under every items description, a dedicated page on the site, and again at checkout. Prior to placing your order you were made aware of our terms and conditions and continued to shop. We believe it's important to follow our policies for each and every customer.

Response from SHOPPINKPLASTICApr 19, 2023

Hello, Customer service is very important to us and we do apologize if you had issues with our team. As we explained to you via email, the reason your order was delayed was due to a security warning Shopify sent us regarding your information. You sent us the wrong confirmation, which is why we sent it to you twice. During the time of confusion, you actually filed a dispute, which is why we immediately refunded your order. We're not sure where the miscommunication was. But, if your order is at high risk of fraud, filing a dispute before we could response in a time manner, will force us to refund the order and block your information from our site. We do appreciation you taking some responsibility regarding the issue, but again, we do not control Shopify's fraud alerts. We can only give customers the opportunity to provide the necessary information to process the order.