Grimaldy G.
Excellent Service
My ratings: So I decided to buy a Gaming PC for my girlfriend and these are my honest reviews of the whole process Overall Process: 10/10 The process of navigating through the website for my item was as easy as searching an item on Amazon, eBay etc. I was able to find my item no problem. Purchasing was also seamless as I used Utrust as my payment method so paying was as simple as scanning a QR code and sending the amount through the system. Website: 7/10 The website is alright (I do understand that a revamp of the website is coming and this is my website review at the time of me purchasing my item) in terms of user interface. Some things that I would suggest on improving is when click on “more information” on a specific item, it would route me to a separate Amazon link which was whatever but I wished that all that info was shown on the shopping.io website rather than redirecting me to the specific Amazon Item. Also the website at the time of me purchasing my item looks “Wordpress-y” and screams “highschooler designed website” so hopefully the new revamp website will look more professional. Customer Service: 9.5/10 The Customer Service was absolutely excellent! The live chat was always there and there was always someone that I could talk to about my questions. During my purchase there was an issue with ordering my item because my item was out of stock temporary on amazon and the shopping.io team really went out of their way to make sure I get my item and they were always updating me on the current situation of my purchase and even compensated me for the inconvenience! One thing that could be improved is the way notifications are presented on shopping io. The notifications that were given to me were worded a bit weirdly and a bit confusing to decipher. Shipment process: 7.5/10 The process of getting the item shipped to me was okay. I got a tracking link but the link only told me what day my item would arrive but didn’t give me any other information such as the (shipping ID, what shipping company is shipping my item, time of shipment and all that stuff associated with the item being shipped). Idk if this is just an amazon thing but usually I would get this information. I would also recommend maybe emailing me or posting the shipping link on my shopping.io account so It can be easily accessible because I received my shipping link in the live chat and that was the only place where I can access the shipment tracking link. Overall Grade: 9/10 In the end I did receive my PC as seen below and Shopping.io really made my GF happy haha. Shopping.io is great and is definitely legit! Customer service and transparency is definitely their best attributes and really exceeded my expectations in those area. Why a 9? I believe that this website has some minor flaws as stated above, and I believe these can easily be improved upon. But my overall experience was great and I really believe that this project has massive potential