Daniel H.
A simple solution to address a niche yet impactful need
No fluff, a simple solution to address a niche yet impactful need ecommerce site may have. Also, they strike the perfect balance of hand-holding during the on-boarding phase.
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Shopper Approved (shopperapproved.com) has 769 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Daniel H.
No fluff, a simple solution to address a niche yet impactful need ecommerce site may have. Also, they strike the perfect balance of hand-holding during the on-boarding phase.
Leslie
Everyone knows how important reviews are and Shopper Approved makes it easy to process customer feedback quickly. Brittnee has been so incredible in assisting me when I have questions about features or run into problems. We have grown so much from our feedback and overall, I am so pleased with my experience working together!
Nathan
Our company has used Shopper Approved for years, and we continue to get absolutely top-tier support, making us able to provide a top-tier experience to our customers. We have experience with a number of different ratings companies, Shopper Approved is the only one I would recommend.
Julian
The representative who helped me solved the issue quickly and in a timely manor.
Skyller S.
Great CS. Always knows the answer.
Josh K.
Great Experience! Our company experience with Shopper Approved has been excellent. Their customer service and product are top notch!
Doug M.
Shopper approved is always easy to work with. Integration is a breeze and their account managers and onboard specialists are always easy to get a hold of.
Happy C.
We left Trustpilot in 2019 for Shopper Approved and never looked back. Shopper Approved is better in every way possible from their outstanding and courteous customer service to their pricing structure.