Composite Deck D.
Great platform and customer service
Great platform and customer service. Been using it for years on both of my e-commerce sites.
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Shopper Approved (shopperapproved.com) has 769 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Composite Deck D.
Great platform and customer service. Been using it for years on both of my e-commerce sites.
Tatiana
We’ve had a great experience working with Shopper Approved so far. Colton has been very responsive and helpful, making the onboarding process smooth and addressing any questions quickly. Their API is functional but could use more features to enhance automation and data retrieval. A more comprehensive dashboard would also be a great addition, but we appreciate that they’re already working on it. Overall, it’s been a positive partnership, and we look forward to seeing future improvements!
Adam Ben J.
We’ve been using Shopper Approved for about four years now, and we couldn’t be happier with our choice! While they offer similar services to TrustPilot, we opted for Shopper Approved instead—and it has been an excellent decision. Their customer support is outstanding—every time we’ve needed assistance, they’ve been incredibly helpful and responsive. Plus, their review collection tool is user-friendly and efficient, making it easy to gather and showcase feedback. If you’re looking for a reliable, easy-to-use, and well-supported review platform, we highly recommend Shopper Approved!
vivek
It's always a pleasure working with a team that shares the same vision and takes initiative. I commend everyone for fostering such a positive atmosphere. I would especially like to express my gratitude to Shelbi and Jordan for their assistance in making the on-boarding process so seamless. Thanks Team Medical Device Depot
Delaney C.
We've had such a great experience with Shopper Approved! Their team has been so supportive, walking us through the process and always being there when we need help. They make collecting and managing reviews easy, and communication has been great every step of the way. We really appreciate their help and would definitely recommend them!
Jonathan R.
These guys are avid peer review experts! They literally wrote the book on it. I am still absorbing all the suggestions and recommendations they have given me. For sure, read their book Reputation King, How to Become the Most Trusted Online Brand in Your Industry. These guys spent time onboarding with me and set up almost everything for us. It's comprehensive, and their product is excellent. Thank you Aaron and Matt!!!
Matt
Great support and services! I like the array of options and solutions offered to help give our customers confidence in shopping with us!
Max Z.
Shopper Approved makes collecting customer reviews easy and reliable. It helps build trust, and the support team is great. Highly recommend!