Shopnamebadges Reviews | Read Customer Reviews of shopnamebadges.com

Shopnamebadges Reviews | Read Customer Reviews of shopnamebadges.com

Shopnamebadges reviews

Showing 9 reviews with 1 star · Clear filters

Texas C.
Feb 11, 2020
Not user friendly
The web-site is impossible to navigate. The pictures and titles are outdated. They have a huge "restocking" fee AND you have to pay shipping AND the refund can take up to 8 weeks. Customer service was no help. If anyone else sold the badges I needed I would purchase from them in an instant.
Response from ShopnamebadgesFeb 11, 2020
Dear Valued Customer, Thank you for your review. I'm sorry to hear you had such a frustrating shopping experience, but I really appreciate you bringing this to our attention. Your feedback helps us to do better. We are in the process of updating our website to provide a superior and more engaging experience. Our new website will be launching in a short while and we would appreciate a chance to continue to earn your business. Until then, please accept my sincerest apologies and thank you again for your feedback. Sincerely, Deana McCutcheon Customer Service Manager
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VALERIE S.
Jan 22, 2020
We were charged $15 for a piece of…
We were charged $15 in shipping for a piece of paper with a code on it. Not to mention we had to wait a week for this paper to arrive. This could have easily been emailed or faxed for free. It was a total rip off and you should update the way you get these codes to people.
Response from ShopnamebadgesJan 22, 2020
Dear Valerie, Thank you for bringing this to our attention. We value your business and I am so sorry to hear that we failed to meet your expectations. I would like the opportunity to resolve this issue promptly and I will be contacting you in a short while. Sincerely, Deana McCutcheon Customer Service Manager 1-800-563-2464 ext. 1305
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Previous C.
Jun 18, 2019
Will never use again
Waited 6 weeks after returning an item for credit, then had to pay $12 again for 10x12 snail mail envelope shipping replacement order, and still waiting for its arrival 2 weeks now!!! This used to be a good company, not sure what happened to them. But we will never use them again.
Response from ShopnamebadgesJun 19, 2019
Dear Valued Customer, Thank you for taking the time to give us your feedback. We sincerely apologize for this negative experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. We take these issues very seriously and are reviewing our internal process and procedures to see where we can make improvements and ensure the experience in the future meets and exceeds our customer’s expectations. Our Sales Manager will be contacting you to discuss this matter further.
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unhappy
May 23, 2019
Name Print Graphic is a rip off
Name Print Graphic is a rip off, can only activate a couple of times before you need another license, even for just a simple OS upgrade.
Response from ShopnamebadgesMay 24, 2019
Thank you for taking the time to provide us with your feedback. We sincerely apologize that you have had a negative experience and our Sales Manager, Melissa Chamberlain will be contacting you shortly to discuss this matter in more detail. Best regards, The Customer Service Team
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JEN M.
Mar 26, 2019
NEVER RECEIVED OUR TWO ORDERS THAT WE…
NEVER RECEIVED OUR TWO ORDERS THAT WE ASKED TO BE SENT OVERNIGHT AND PAID FOR. THIS WAS FOR AN IMPORTANT EVENT AND WE WERE WITHOUT THE PRODUCT WE ORDERED.
Response from ShopnamebadgesMar 26, 2019
Dear Jen, Thank you for taking the time to give us your feedback. We sincerely apologize for this negative experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. We take these issues very seriously and are reviewing our internal process and procedures to see where we can make improvements and ensure the experience in the future meets and exceeds our customer’s expectations. Customer Support.
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E.P
Sep 10, 2018
Payed overnight shipping
Payed overnight shipping. Still arrived a week later.
Response from ShopnamebadgesSep 10, 2018
Dear Elizabeth, Thank you for taking the time to provide us with your feedback. We apologize for the delayed shipment and truly appreciate your business and value your feedback. We are glad to have you as our customer and will be happy to assist you when you need help in re-ordering your supplies. Best Regards, Melissa Chamberlain Sales Manager Melissa Chamberlain [email protected] 1-800-563-2464 x1329 21320 Gordon Way #260, Richmond, BC V6W 1J8 Canada
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Hugh A.
Jan 30, 2018
Difficult Web site to navigate
I went to the web site to resupply materials. The site is not intuitive, is actually confusing and hard to find what I needed. For example, pins that we purchased as part of our startup kit (white), were not even available to buy as a resupply? Not a very good shopping site. Products are great, we are very pleased with the products, just not with the difficulty to resupply. Also, there are NO quantity discounts available on the site.
Response from ShopnamebadgesMar 8, 2018
Dear Hugh, Thank you for taking the time to provide us with your feedback. Thank you for being open and honest about your experience. We appreciate your business and truly value your feedback. If you would like to order our products, please do not hesitate to let us know via phone if there is a product unavailable online. We are glad to have you as our customer and will be happy to assist you when you need help in re-ordering your supplies. Best Regards, Melissa Chamberlain Sales Manager Melissa Chamberlain [email protected] 1-800-563-2464 x1329 21320 Gordon Way #260, Richmond, BC V6W 1J8 Canada
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Jim Paquette - GM @ Canal Park L.
Aug 10, 2017
What's with the "FRGN TRANS FEE - IMPRINTPLUS" added to charge?!
On June 8, 2017 made a purchase totaling $302.50 - Receipt said $302.50. On June 22, 2017 made another purchase totaling $260.50 - Receipt said $260.50. But When credit card statement received a "FRGN TRANS FEE - IMPRINTPLUS" of $6.05 was added to June 8th purchase and a $5.21 "FRGN TRANS FEE - IMPRINTPLUS" was added to June 22 purchase! These charges were never shown as part of on-line purchase! Very upset!
Response from ShopnamebadgesAug 11, 2017
Dear Jim, Thank you for taking the time to provide us with your feedback. Thank you for being open and honest about your experience. We appreciate your business and truly value your feedback. If you would like to order our products, please do not hesitate to let us know via phone if there is a product unavailable online. We are glad to have you as our customer and will be happy to assist you when you need help in re-ordering your supplies. Best Regards, Melissa Chamberlain Sales Manager Melissa Chamberlain [email protected] 1-800-563-2464 x1329 21320 Gordon Way #260, Richmond, BC V6W 1J8 Canada
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