Marriott International Inc.Reviews of shopmarriott.com

I bought two King size pillows. These pillows were flat within two days. Avoid this company!

Very bad experience with the Marriott sheets sets horrible cheep quality feels like sad on the body all wrinkle no not buy do it buy from them you will have a nightmare no returns no refunds I have bought manny sheets at 40.. which have been in better quality and some did get refunds an return no not buy beware not great policy with them

Ordered a bed in November of 2021. Was supposed to be in before Xmas. Called Jan, Feb, and March. They said they lost the bed. How can you possibly lose a bed? I cancelled. And then weeks later the bed appeared. I have since been waiting weeks to have someone pick it up and refund me. This company is an embarrassment.

It has been 5 months since we ordered the bed from Marriott. An 8-10 week manufacturing and shipping time was 12 weeks. It was lost by the local shipping company. I was then informed a replacement would take 2-4 weeks. When I called back, I was told a replacement would take 6-8 weeks, and that was with a priority. DO not buy a bed through this outfit. Also, bought bed sheets supposedly the same as hotel. Not! Cheap

CAUTION!!! to those who buy from Marriott. They practice the "bait and switch" scam. I bought a serta perfect sleeper corporate suite 2, plush, and was reassured it was the same mattress I slept on at a marriott. 14 days in quarantine, and I slept like a rock. When my mattress was delivered, the tag said it was the same as above. IT WAS NOT!!!! And because I signed for it, it was not exchangable. When I complained about the sinkhole it developed in the middle in 5 days time, I was told to do the old measurement scam. If you're not familiar with this, you're to take measurements of the mattresses height.........and well, you'll NEVER beat this scam. So my back is killing me on this piece of scam/crap (scrap) and I advise everyone.....DO NOT BUY FROM MARRIOTT. Al

You have the worst delivery service in the world. This is the fourth weekend we were told the truck broke down and they have to reschedule. Will never recommend using Marriott

Fitted sheet came apart after one wash. Customer service sent over a replacement. The second fitted also came apart after 1st wash. They refunded the price of the fitted but wouldn’t let me return the set as we had washed it. What are we supposed to do with with a top sheet and pillowcases. For $300, you’d expect better quality and customer service. FYI - these are not well made, much thinner and certainly not the same as you find in a Marriott. Buyer beware.

I should have read the reviews. I called the Marriott I stayed at in 5/2021 and they told me the pillows that hotel used. Ordered on ShopMarriott.com and received a pillow with stuffed with a few handfuls of down. NOT the pillow I slept on at the hotel. Tried to return it, but shipping is almost $60. Expensive lesson learned. DO NOT SHOP at MARRIOTT