ShopkeeperReviews of shopkeeper.com

I’ve been a loyal customer of Shopkeeper.com for over three years, but my recent experience has been nothing short of a nightmare. In November, I paid my annual subscription fee of $864 as usual. However, in December, they unexpectedly charged me an additional $1,463 without any notice. That’s nearly double the cost of my original yearly plan! When I contacted customer support, they gave me vague explanations, no resolution and just stopped replying. What’s worse is their refusal to acknowledge the issue or refund the excess charges, leaving me no choice but to file a fraudulent transaction case with my credit card provider. I have never experienced anything like this with any other company. The customer service is absolutely appalling—no clear answers, no accountability, and no respect for customers’ concerns. I trusted Shopkeeper, but I can no longer recommend them. Beware of Shopkeeper’s unfair practices. If you value transparency and customer support, look elsewhere.

Logiciel avec trop peu de fonctionnalités. Le logiciel est trop peu fonctionnel et en retard par rapport à ses concurrents. Je cherchais un outil pour substituer à mon tableau Excel mais il ne fait pas mieux, loin de là ! Je déconseille et vous recommande de vous diriger vers d'autres solutions concurrentes.

Where do I start with this company… I’ll start from the beginning, I’ve been using shopkeeper since it first came out about 2 1/2 years ago. Because I liked it so much I became an affiliate for them. I currently have quite a large social media following and also mentor students in Amazon FBA. I then received three signups, and at the point of receiving those sign ups, each signup equated to $50. I then requested my money for the signups, only to be met with a flippant response, telling me that they had a company policy and required me to have a minimum of five signups to get a withdrawal. Absolute rubbish in my opinion, but they did not seem to want to help. Fast forward 10 months, I finally get the additional two signups required (the conversion rate from free trial to sign up is abysmally low because of all of the below bad reviews and how the company runs itself.) I then have to hound them to get the withdrawal (which now should be $250,) but what I received was $128 (£101) just over half of what I should have received! This is apparently due to a change in policy that they have now had, whereby they’ve changed the commission structure from being $50 per signup to only a recurring commission of 15% of the monthly transaction (the equivalent to $7 per month per sign up.) When I challenged this, they claim they made this change a while ago, however I spoke to two other affiliates in the space and they never notified any us at all! What makes it worse is that when you log into the portal for the affiliate commission, it still shows $50 per bloody signup! That aside, moving onto the actual customer service experience, as I am still a customer for Shopkeeper as well as an affiliate. I paid for an annual subscription in November as it was advertised at a cheaper rate. I paid £170 equivalent of roughly $220 to secure the rate for the year. Fast forward to today, the 11th of January, and guess what shopkeeper fraudulently and without my authority debited my card again for another £170! They claim it’s because I’ve moved over to a higher bracket and they’ve pro-rated my bill for the whole year at a higher rate. This is abysmal customer service because I never agreed to this, I never allowed them to debit my card second time, and moreover I paid for the annual subscription in November and should not be charged again till the following November. If they’re trying to claim that they can up the bill after you’ve paid for an annual subscription, then not only did they miss-sell the package (because I paid for a whole year, not two months!), But they committed fraud by debiting my card without my approval. In conclusion, this is one of THE WORST, companies I’ve ever come across, both in their treatment of affiliates, and in their treatment of customers. I’m going to file a merchant dispute to get my funds back from the absolute scammers, and I will actively be dissuading people from ever using their software. Not only do they bite the hand that feeds them (their affiliates,) but they treat customers like absolute crap. From their blunt and unhelpful responses to poor customer service and extremely shady and dishonest business practices, this is a company destined to fail. You cannot treat customers and affiliates this way and expect to be able to compete in a space where you are one of the most expensive pieces of software and are arguably the least effective. As I said, I will not be using this software again, and I will be actively dissuading people from ever buying shopkeeper again.

This company are thieves, gave me wrong numbers for a year then fixed it to show negative numbers and told me was my problem, BE AWARE!

I recently encounter some terrible customer service from Shopkeeper. I joined a program that provides 90days free trial of shopkeeper. I used the link and after 14days, I received a msg stating that I need to upgrade as my free trial was over. I contacted shopkeeper support and explained the situation. Rather than believing that their customer (me) did in fact use the link and maybe there was an error, they repeatedly accused me of not using the link and claimed they couldn’t do anything to help. I tried to explain that it would not make sense for me not to use the link that offers 90days free trial since I am part of this program, however, they refused to assist me and blatantly ignored my last message explaining this. Their lack of understand, empathy and willingness to help correct the situation demonstrates poor customer service. In addition, they are more expensive than the competitor so I would not recommend shopkeeper.

I paid them for an annual subscription , was not able to verify their numbers for 3 months, Once I started to pay attention I realized the system is flawed. Willing submitted all sales report etc to work in line to rectify the errors in order to get the data right. Seems they want to consider even the sales report given . I asked for a refund and they come up with some stupid calculation and want to refund $144 for the $700 I paid. Scam ALRET! it is intensive work to calculate profits , they promise but their numbers are not right when you really go into details. I checked repots I have since 3 months ago and even those numbers do not add up to what their system shows.

Gave us wrong profit numbers for months due to an error on the API

Hello, when I registered, everything went well, also for the information, but when I want to delete my account, it is impossible and nobody answers my messages. This is 100% anti-sales.