Creative Irish GiftsReviews of shopirish.com

I am only able to speak to the items I purchased, the Irish Cream flavored tea and Irish whiskey flavored tea. You receive a good quantity of tea but they do not have any flavor other than tea. Fake advertising.

I have simply been given up upon placing an order. I have written both to customer service several times and on facebook, and at the same time as I get no answer fron customer service what so ever, the shop is constantly spamming me with automatically generated emails. Very bad service.

My 1-star review is for unreasonable and rude conduct by Creative Irish Gifts customer service, not quality of the products, which I've ordered several times that have been satisfactory. This review is for my last experience ordering.The company sends me catalogs regularly and every one has had matching "Himself" and "Herself" mugs for sale. I finally decided to order them both as an anniversary gift for a couple. When the package arrived it only contained the "Himself" mug and a message that the matching "Herself" mug was no longer available. I wrote back how inconvenient and disappointing this was for me but went ahead and ordered another "Herself" mug that didn't match and cost twice as much to "complete" the set. I then received a voice message from Christine from Irish Creative Gifts asking me to return her call, which I did. She began by saying the last digit of the phone number on my order was missing so she tried the number from a previous order and got a fax machine. I said that my current e-mail address was also on the order but I didn't get an e-mail. She said she didn't have access to the e-mail address. In fact, the email address was right below the phone number on my order, so it's unreasonable she'd have access to one and not the other. Also, copies of my previous two orders in 2016 show the same current phone number complete with the missing digit, so it's unreasonable she didn't check the most recent orders for the missing number. I told her they seem to have a lack of efficiency or communication there. She didn't reply. When I said that all the catalogs I receive regularly still show the mugs available for ordering and that's misleading, she replied that the vendor who supplies them stopped supplying the company so what did I suggest they do about that? When I replied I'm just a customer and not responsible for their inventory, she became rude and hostile, insisting that it was my and the vendor's fault and not the company's that the order was unsatisfactory. I said I have no use for the "Himself" mug alone and am just stuck with it? She said yes, unless you want to send it back. I said and pay the postage to return it and she said yes. I wasn't offered any alternative.She even repeated the company wasn't responsible whatsoever. I said I believe company is responsible for misrepresenting merchandise and misleading customers by sending out catalogs with the intention of selling and charging for a product it knows isn't available. She then said she wouldn't discuss it with me any further and hung up. I won't shop there again nor recommend it to anyone.

I ordered 2 personalized items that were the same for a birthday gift for twins. I received one item, but not the second. I e-mailed with a polite e-mail that I had not received the 2nd, believing it was just a shipping error. I received no response to my e-mail, so I called. I got a rude response that yes she had gotten my e-mail and it comes from the vendor, not them. I waited for another week and half, with still no item. I called again and was told that I would need to speak to the shipping person, but she was not there. She never bothered to call and I still don't have my item. Very poor customer service, won't be shopping there again.

I ordered an item on the 7th of December. Upon choosing the item, the first problem was it was a 'personalized' item that the company later told me had to be drop shipped from another vendor. This was not indicated when I chose the item. After a week or so of waiting to even hear anything back about whether the item had even left, I attempted to e-mail them with the 'tracking number' that they provided me. This number apparently wasn't attached to any order whatsoever. When I was informed that the item would take 2-4 weeks to be delivered I wanted to change the address that the item would be shipped to due to being out of town for the holidays. This item was supposed to be a gift for my husband for Christmas, and we would be out of the city if it was going to take that long to arrive. The representative on the phone told me that if there were any problems changing the address they would contact me. I didn't hear anything so I assumed there was no problem. I received an e-mail on the 21st of December with a new order number telling me the item had been shipped. When I used the website to track the package they had not changed the address that the package was to be shipped to. When I phoned the company for the 2nd time they had no record of changing the address. Either way, by the 2nd of JANUARY I was back from my trip and still waiting for the package. Days later I called for a 3rd time trying to get a tracking number for the postal service that was handling the package, and apparently there is not one single person with managerial duties that works after 5pm at an establishment that claims to be 'open' until 9. So, someone would call me they tell me. Day 4 and 4th time calling rolls around and I have no messages. I call again, and get the same routine from a very rude representative. Working in retail myself, I hate the phrase 'the customer is always right', but even if you hate it too, it is the unfortunate truth and you need to provide your paying customers with some kind of resolution to a problem that is clearly on your end. So again someone will call me back with a tracking number. 5th time calling. I have a message telling me that my package was undeliverable due to the address. That the address was not found. Although the address that I gave matched what was appearing on their website. So, the package is on its way back to the United States and no one can or will do anything about it. After getting off the phone to try and chase my package before it leaves the Canada Post depot, I have to call back again because I find out the item has indeed left to be returned to the United States. 6th time calling now, to request a refund or SOME kind of severance for the epic screw up. Nobody can or will do anything, although the fault for this situation is CLEARLY at the end of the company. Best of all? No one will process a refund for the almost $70 I have paid for an item I'll never get. Someone else has to do that, the buck is passed yet again. When I asked if there was a way to have the item express shipped to me, they of course can't offer that option. So, my advice to anyone that lives outside of the United States is to stay far, far away from this company. That is, unless you like horrible customer service and items that you don't receive.