Creative Irish GiftsReviews of shopirish.com

Is there a zero star rating? The customer service representatives are the rudest people and didn't help with our problem at all. My husband spoke to a couple of managers, who had no interest in helping to solve our delivery problem and our order was almost $1000. We will never shop with them again. Diane O'Connor, the President of this company better do some soul searching if she really wants to be in this business.

I had been a loyal customer for many years, but that was before I encountered an actual problem with an order. Prior to that, I wouldn't have hesitated to recommend this catalog. However, I can no longer think of them in a positive light or ever do business with them again after they showed their true colors on my last order. I had been emailed a percent-off discount, but the code wasn't working when I was placing the order. I contacted customer service prior to placing the order, and they told me that there was no way they could adjust it on their end, but to just place the order (it was a Sunday) and call the next morning to speak to actual customer service when they would adjust the order to reflect the discount. You see, the phone number you call is supposed to be for customer service, but I found out the real reality: they can only help you place orders and give you info on products and prior orders. They can't actually help you resolve issues. Apparently there's a second tier to handle that. Well, when I called the next morning to speak to that second tier, a very rude "customer service" agent told me that I'm not allowed to talk to them and she refused to transfer me. I was told that the only way I could speak with them was to leave my name and number, then wait for them to call me back. Spoiler alert: they NEVER DID. I even attempted to contact them through email. As you can imagine, no response. When I received the order shipment, I had to write "refused" on it, send it back, and contest the charge with my credit card company. Thankfully, I didn't end up with even a cent paid out-of-pocket, but I will never trust this company again. Both individuals that I spoke with outright lied to me. They obviously do not care about customers nor integrity. As a final slap in the face, they outright refuse to remove me from their mailing list. I have contacted them numerous times to remove me, and they always say they will, but then I continue to receive their mailings. It is downright infuriating and insulting.

I have purchased goods from you previously with satisfaction, and my overall experience has been quite positive. Part of this has been your free on-line mailing service. But now I am reaching out to you before my opinion of your business permanently sours. A coupon for "15% off" my next purchase was included in the box with the last item I received. The ONLY stipulation on the coupon was that it would be valid only for the next three months; there was absolutely no other printed caveat or exclusion. I used this coupon for a recent purchase but found that I had been charged postage on it. When I tried to obtain an explanation for this omission, all I was told was that "two offers cannot be used at the same time," But I was using only a single offer which I had thought had been gratuitously made (at the time). However, your representative insisted I had forfeited my usual free shipping by using the coupon which essentially negated the "15% discount" almost entirely. Why was I given the discount coupon at all? I looked to be essentially a marketing trick rather than a true expression of appreciation to reward a longtime customer! The catalogues I had been receiving all proudly declared in bold black print "Free Standard shipping on Any On-line Order," but I was directed to a statement 5 lines below in printed font below readability that my "standard" free shipping could not be combined with any other "offer." I have never seen free shipping as a special offer for any purchase but a standard part of any purchase. This devise I your part though perhaps "technically" covered by your "fine print," was NOT placed on the coupon and in fact is a subtle deception, giving me the impression that I was REALLY being given 15% off my next purchase but in reality no such thing! I had never considered deception to be part of your business ethic, therefore my confused upset with your evident practices. I have not written this extensive narrative with the expectation of any financial redress which would hardly be worth this much effort on my, or anyone's, part, but solely to express my perplexity and umbrage at what I consider to be an essentially unethical business practice, offering reward but taking it away by slight-of-hand, since at no time during the purchasing process had the "exclusion" been explained to me but only after I subsequently inquired as to why my billing price, for the first time, included postage. I also doubt I will receive anything more than a reiteration of your "policy" from your office, but will be satisfied if it has just been received and read as the complaint of a previously loyal and trusting longtime customer.

The item is made in China, from a Canadian company and shipped from Arkansas. Deceptive

Hard to contact about an $70 item that still has not arrived. No emial contact. I will contact PayPal and my bnak and report it as fraud and have them reverse payment. Buyer beware!

I have bought several items from this catolog company over the past few years. The recent items I purchased by phone was shipped to the wrong address. When I spoke to customer service and told her that I got an email that it was shipped to wrong address, she said that I was mistaken and would be shipped to me the next day. It never came. I called again three or four days later, indeed they did ship it to another address. They reshipped it to me. I needed it, because it was a wedding gift! I also bought a gold plated bracelet that tarnished the first week that I bought it. Customer service and the manager that I spoke to would not accept it back because it was over the 60 day return policy. I just wanted a replacement that they did have in stock, but they refused. They also told me that the return policy was going to be shortened to1o days in January 2020. Dont buy from this company!!!! Kathy Donner

Absolutely inept company. I ordered a poncho and they shipped it to my mother instead of me. My mother was the billing address, not shipping address. So I said okay, leave it that way, but without consulting me they reshipped it to me and demanded I return the one they sent to my mother. The return instructions only gave me 2 days to print the return labels and this was all their fault. Such a huge hassle!! And I have to do the footwork to return it. Worst of all was the horrible costumer service. Never ever again.

Very bad customer service. Was charged for an item that was ordered on 2-14-2019, it’s 2-25-2019 and nothing. The company keeps putting a $4.90 charge on my credit card, then it’s removed. I called them today they said it’s a ‘drop ship’ item and had to be paid for up front. There’s no indication on the website about this. I paid for expedited shipping, apparently that’s the $4.90 charge that keeps getting put on my card. They said they can’t expedite this item hence why it keeps going on my card. They blamed the credit card company. No that can’t be done. I asked to speak with a supervisor. She said they’re in a meeting. I doubt it. She said someone will call me. Not holding my breath. Still no product, still getting charges not at all happy with this company. Will NEVER order from them again. Very poor customer service. They are rude and accusatory.