Intertech LimitedReviews of shopiosx.com

Response from Intertech LimitedJul 1, 2022

(FOR FUTURE REVIEWERS PLEASE NOTE THAT THIS CUSTOMERS SITUATION DOES NOT MATCH UP WITH THE CURRENT AVERAGE EXPERIENCE OF CUSTOMERS ONLINE.) Hi Taxpayer, It shows your orders we’re refunded to you and cancelled on 6/20/2022 as requested by you. Please note, due to store policy fraudulent and suspicious orders will not be processed due to our RSAD detection policy. Also, your order was shipped by UPS directly not FedEx. You originally ordered with free shipping which was not applicable to your order due to its weight so your method was switched over to UPS. As you can see that we have tons of reviews from other customers online, with over 95% of them being 5-star or 4-star. We have over 10 locations in the US and have been open for 5 years, even upon googling our business name you will find that Google has us listed as a legitimate wholesale tech supply store. We apologize that your experience was less then satisfactory with us, however please let the record show your experience does not correlate with the average customer experience at our store, as less then 15% of our reviews are 1 star. Feel free to contact us with any questions, comments or concerns we may have. Your order inquiry has been marked as solved. Thank you! Jenna S. Escalations Team

Response from Intertech LimitedJun 14, 2022

The customer who has posted this review has been blocked by our team from making any future orders by us, due to the death threats and harassment to customer acquisition staff. Their order has been refunded in full and cancelled and their account has been blocked off the main store. The customer had one order totaling $35.98. This is untrue. All of our items are brand new and authentic, you can see this by going to our “Authenticity” and “Shipping Policy” page, we run sales periodically however most of the items are apart of Wholesale deals. Instagram comments are not deleted by moderators and if you go to our store instagram @shopiosx you will see that the comment section is still open. We have been open for a total of 5 years, and have 10 locations in the US. You will see that mostly all the viewers are verified, and while we ensure customers a positive experience — we have over 85% positive reviews. Also all of our reviews are authentic and posted by customers — Trustpilot has a strong safety & integrity clause, the other reviews from other customers are screened/reviewed before they are even posted on the page. Your order has been refunded to your original payment method and the billing manager has provided a receipt. This review does not accurately reflect our business practices at all, and we are a legitimate business with both legal registration and California.

Response from Intertech LimitedMay 31, 2022

Hi D, You placed a fraudulent dispute on your funds stating it was not you who sent the funds. When you dispute charges as fraudulent, the money is automatically removed from our account and frozen until the investigation is complete. Please contact our fraud department at [email protected] or by live chat If you’re unable to reach a customer service agent by phone immediately, please call 8003788939 as volumes are high at this moment. UPDATED Response: This customer placed a fraudulent order and disputed the funds back in the middle of the shipment. This customer is a scam artist and in no way does this customers review reflect our actual business practices. Our phone number support line is open 24/7 and our email [email protected] is always responsive as well as our live chat option. We have submitted the evidence to her bank for the dispute on our end. ** CUSTOMERS OFTEN DISPUTE CHARGES TO GET MONEY BACK ON ALREADY RECEIVED ORDERS/MERCHANDISE for monetary gain. Thanks! Lisa K Escalations Team

Response from Intertech LimitedApr 25, 2022

Hi Alexander, Thanks for reaching out to us about this. Robert has corrected your order screen for you. If you have any questions feel free to reach out to us by email [email protected] or phone 800-582-6183

Response from Intertech LimitedApr 14, 2022

Hi Tbow, our billing department has contacted you numerous times & we haven’t received any payment for your order. Please note unpaid orders are not processed or shipped out until payment is complete. All items are authentic & new, and reviewers are invited by PayPal, our site & google to post a review. Trustpilot screens all reviews and user activity to eliminate bot activity. We never received a payment from you. You can read our payment terms by going to our website under the “Payment” page. Web Receipts are generated for all orders for record/transaction history. Our last reply was on 3/22 warning you of duplicated reviews going against Trustpilot TOS. Thanks! Clara S Escalations Team

Response from Intertech LimitedApr 12, 2022

Hi JI, Your previous order with the fraud issues was cancelled. We have not received any orders going forward under your email, thank you.

Response from Intertech LimitedMar 22, 2022

Hi JI, We recently underwent maintenance on the website so existing orders are being synced to the account portal. Please contact [email protected] for the status of your account. Thank You!