Muammar M.
Very slow in delivery
Very slow in delivery
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Shopforwarding (shopforwarding.com) has 35 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Muammar M.
Very slow in delivery
Fathmath S.
All my mist bottle from bath and body works which i brought from shop forwarding to Maldives were damaged. meaning we do business, all bottles packaging was damaged, and labelling. we cannot sell it like this. it was abig loss. 1 whole bottle was empty. very bad . sorry to say. as a freight forwarder you should'nt have sent those as Bath and body send to you. It's withing US. so each bottle bubble wrapping no need. but as you are sending it here, as a freight forwarder its your responsibility to do a proper packaging. That's my view.
Response from ShopforwardingApr 6, 2025
Here is our understanding of the issue: The BnB packages in question appear to contain body care products such as lotion or shampoo. However, the product labels were faded or unclear upon arrival. As the shipper, please note that we do not have the capacity to alter or repackage retail items—we ship all packages exactly as we receive them. It’s also important to understand that each of these packages typically passes through 4 to 10 different transit points before reaching us. In many cases, we have observed bottles that arrive already damaged or leaking. When such damage is evident—especially if there is external leakage—we do not ship the package and instead notify the customer. If there is no visible leakage, we proceed with shipping as normal. Therefore, it is neither fair nor reasonable to hold us responsible for issues related to product labeling or pre-existing damage caused during earlier stages of transit. If any damage occurred as a direct result of our handling or packaging, we are absolutely open to finding a solution. However, in this particular case, we trust that Trustpilot will help facilitate a resolution for the customer. Best regards,
Ismail S.
Review of Shipping Service I don’t recommend this service unless you’re shipping heavy, non-electronic items (5 kg+). They pack your items with other customers to increase weight thus saving their costs and increase shipping times They claimed shipping would cost around $5 on their website. However, when I purchased a $52 LG G2 phone on eBay, I ended up paying $48 for shipping and various "value-added costs." The package took over a month to arrive from 18008 NW Sylvania Ln, Portland, OR 97229 their address. At least the service works, and you won't be liable for US sales tax at that address. Other than creating a new account to get your shipping address via email, the website has limited use, and the shipping rates are absurd. Payments can only be made through PayPal or bank transfer. If you exceed your dollar limit, you’ll need to buy or earn more dollars, which is more expensive just to cover shipping costs. I’m Maldivian, but I have a friend in India with an even worse experience. If you don’t keep up with their email newsletter (e.g., they send notices about not shipping lotions or shampoos of 250 ml or less), your ignorance could lead to items not being shipped or being charged triple. In total, I paid around $100 for shipping, nearly the same cost as the phone. I recommend trying shippingxps.com for the Maldives; their FedEx International Connect prices are far better than these guys or MyUS (even MyUS Redbox quoted $18 with no additional fees). Edit (After a Few Months): They claim I’m a competitor and not a real customer, but I’ve set my invoice as my profile picture and changed my username from "rootedismail" to my real name (Ismail Shakir). My invoice number is #9313. Communication has been slow, taking about six days per message. When I called their number (857-294-9577) using my international T-Mobile SIM, I only heard a beeping sound for 10 minutes, despite multiple attempts. Payment Breakdown (as of 4/17/24): Phone Package: $48.76 Battery Sticker/Dangerous Goods Fee: $4.99 Base Charge: $4.99 Handling and Package Consolidation: $1.99 Local Customs Clearance and Handling: $3.75 Maldives Customs Stamp Charges: $1.49 PayPal Charge (1%): $2.11 (can be avoided with a direct bank transfer) Import Tax (5% of cost): $7.45 Total Paid for Shipping: $48.76 Phone Cost: $52 (used LG G2) I was lied to about customs to reduce costs but ended up paying an extra $22. Further Edit: Months later, they requested I delete my review if I received a refund. I complied and waited a week, but still no refund. Initially, they offered a 50% refund. (latest update) After providing evidence (imgur link), they now claim that FedEx—not them—might take months to process a refund. After I posted this review, they likely sent out a newsletter informing customers that the new iPhone will have a fixed shipping rate of $55, excluding a 5% import tax, a 1% stamp fee, and clearance charges. Now they are lying and saying that I asked for a paypal refund when I just sent my BML acc number over 11 days ago and they never replied and now they are replying, it's ridiculous, here is evidence: https://imgur. com/a/Tlduw4j (remove the space between dot com to access link)
Response from ShopforwardingJul 16, 2024
As discussed, we would like to proceed with your refund. However, as you may be aware, we are unable to process refunds to Maldivian customers through PayPal. We previously contacted you asking how you would like us to proceed with the refund, but we have not received a response yet. You have updated your feedback titled "LIED ABOUT REFUND." This a lie itself! We have noticed your feedback, and it seems you intend to impact us negatively. While we respect your right to express your opinion, we hope we can work together to find a fair resolution. If you need further assistance or would like to clarify the refund method, please feel free to contact us. We have been serving customers for over nine years, and many of our regular customers from years ago are still with us. If there is any truth to this post, please note that Maldives Customs imposes a 5% tax on phones and a 1% stamp charge on phones. These are not our freight costs; they are taxes paid by customers for their country’s schools, hospitals, and other services.
Hussain S.
Bad service, bad communication, bad packaging came very late and damaged. Not recommended any more. Used to be good. Update 1: Have agreed for the refund but have still not paid as of September 13 2024 Update 2: Received refund on October 1st
Response from ShopforwardingSep 15, 2024
From the outset, we have cooperated fully by promptly refunding the shipping costs. Large companies like FedEx take time to investigate and process refunds, and in line with our policy, we must wait for their resolution. When FedEx denied the claim, we informed you via email that we would still proceed with a refund. However, due to PayPal restrictions, we are unable to issue refunds to accounts in your country. Despite this, we have taken all possible steps to resolve the matter by refunding the shipping charges and assuring you that the item cost will be refunded as well.
Mohamed A.
Not recieving shipping notification now, not receiving text msg or viber msg to collect the item, most of the day male' shop was closed.
Response from ShopforwardingSep 15, 2024
We are proud to have thousands of satisfied customers, many of whom have been with us for over nine years. Unfortunately, it’s often the case that happy customers don’t leave feedback, while those whose expectations we couldn't fully meet tend to share their experiences. Rest assured, we are committed to doing everything we can to improve and address your concerns. We sincerely appreciate your time and valuable input.
Rahu
I cant see my u.s address in my account page in the website, website is really old. Very disappointed, at least give me the service.
Response from ShopforwardingFeb 7, 2024
You must have received an auto email with your USA address. Please check your email and junk box as well.
MMustharshid
I was not informed of receipt of the item from the Shopforwarding service even though it has been almost 2 weeks since the courier delivered it to Shopforwarding. I emailed and then got a reply saying it's already in my country and I can collect it.
Response from ShopforwardingJun 27, 2023
Thank you for your feedback. We apologize for any disappointment or inconvenience caused. Allow us to provide you with some context and further explanation. We have a policy that, if the package delivered without the Ref number, we will NOT be able to send out acknowledgement upon receiving the package. More importantly, we will NOT hold packages over 2 lbs for two weeks, since we ship each week, 50 tp 70% of the packages will leave our facility in 3 days.