St. Louis C.
Responsive customer service but…
Our package came crushed and the item broken. However, when I contacted the company, they were very responsive; responses came within a few hours. After sending photos of the damaged item, the case was reviewed and I was advised to return it for a refund. I received a refund and an apology. It was frustrating to receive a broken item but I appreciate the responsiveness of the company. I’m giving 3 stars because the item was as described and authentic and the customer service was surprisingly good. They lost two stars because the packaging and delivery was subpar, not sure who to blame, and we didn’t end up with an intact dragon figure.
Response from Shop For GamersApr 19, 2023
Dear Buyer, Thank you for taking the time to share your feedback with us. We're sorry to hear that the package arrived crushed and the item was broken. We understand how frustrating this can be, and we apologize for any inconvenience caused. We're glad to hear that our customer service team was responsive and able to assist you in a timely manner. We take pride in providing our customers with excellent customer service and we're happy to hear that we were able to help resolve the issue by providing a refund. We're sorry that you didn't receive the intact dragon figure that you were expecting. We take great care to ensure that our products are packaged securely to prevent damage during shipping, but unfortunately, sometimes things can go wrong during the shipping process. We appreciate your honest feedback and will use it to make improvements to our packaging and delivery process to prevent similar issues from happening in the future. We hope that you will consider shopping with us again in the future, and if you have any further concerns or questions, please don't hesitate to contact us. Best regards, Shop For Gamers