Pete W.
Good coffee, Fair prices, poor customer support.
Good coffee, fair prices, but terrible customer support. I have issues with my orders (and trying to redeem "beans" (loyalty credits) ) occasionally and I hardly get responses that make sense - you can tell the person on the other end doesn't read the question/concern. I raised this from 3 to 4 stars because my most recent issue (which prompted the 3 star review) was finally rectified. I love the coffee and hope not to deal with customer support anymore.