We bring thoughtful, wellmade products directly to your door. Beauty is our duty.
Shopbeautylust (shopbeautylust.com) has 57 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Jlee
I ordered lashes from them and I did NOT receive my lashes. They kept my money and I’ve been trying to contact them but no one has gotten back to me yet. It’s been over a month already. This shot is a SCAM!!
Response from ShopbeautylustMay 4, 2024
Hello JLee, We've been communicating via email, it looks like the reshipment and the original package were delivered. Could you update us Please? Thank you, Vito
Thomas R.
the eyelashes are amazing
Response from ShopbeautylustApr 23, 2024
Happy you like them! Here's to easy natural lashes 🥂
Caroline
Wonderful customer support answered quick and efficiently, the lashes are great!
Response from ShopbeautylustMar 28, 2024
Glad support helped you Caroline! Slay with your new lashes 💅✨
Dalia
I'm really disappointed I never received my order. I didn't receive an email with confirmation or a tracking number. And I contacted them after about 2 weeks, and they said it was delivered to my mailbox, but I didn’t get it at all. I will never buy from them again.
Response from ShopbeautylustMar 2, 2024
Hello Dalla, Beauty Lust is certainly not a "scam company". With over 170,000 orders shipped across the world. We have a return policy in place for returns and guarantee a full refund once received and inspected. Would you kindly give me your order number so I can see what's going on with your order?
T R.
I ordered take adhesive lashes on October 28th. I received them yesterday by a delivery guy who was driving a Lexus small suv. That was strange because I had just checked the tracking info they sent me and it showed they were delivered to Los Angeles. Excited to get them I immediately put them on. Not only was it difficult to remove them from the packaging they would not stick at all. I immediately sent customer service an email and no one has even responded. I want my money back.
Response from ShopbeautylustNov 5, 2023
Hello, We're sorry you aren't satisfied with your purchase. I see in the original email you sent our team, you wanted to cancel but unfortunately we do not cancel orders per policy due to our automated shipping system in place. If you'd like a return, please reply to the original email mentioning this. You can find this policy on order cancellations under "Shipping" towards the bottom of our website. Best Regards, Beauty Lust Team
romisek
Not sticky at all, i try to put them on… sides are not sticky at all… i have them home for an hour and they fall down…. I order 5of them and one was used by me (for nothing) and i return 4of them back and they send me email that they only recieve 3 and return me less than half price.. i send them receipt from post office where was the weight of package…..so that was proof that there was for sure 4of them…. Still dont acept it, i am so disappointed with this customer service and on second side also with quality of lashes, dont buy them bc its waste of money….its not what they showing on instagram commercial….
liv
If it was possible to give them no stars then I would. I ordered lashes from this company and they left the package at my door which was STOLEN. I contacted them several times about my concerns and no one is responds. Valentina said she'll speak with her supervisor and get back to me. I guess they are still talking. ALL I WANT IS MY MONEY BACK. GIVE ME BACK MY MONEY! ALL YOUR COMPANY DOES IS STEAL FROM PEOPLE!
Response from ShopbeautylustNov 5, 2023
Hello Liv, Unfortunately we are not responsible for stolen packages, which is what our support rep should have told you. Thank you for the feedback, we'll try better to inform customers of policies via support. For clarification have this information is on our "Shipping" policy page, located at the bottom of our website. You can try and open a case with the courier about your stolen package if you'd like. Best Regards, Beauty Lust Team
Mary B.
If you’re tempted to spend $25 US on their mushroom head CC cream, just go to Temu where the exact same product is $6 or eBay where it’s $10. They advertise that they’re safe as they use PayPal, but if you initiate a dispute, they will give a fake US post box address where you need to send the item tracked ($45 from Australia) to get a refund. But the cheap item came in a box from China. Clever scam, but save your money. They also flag any negative reviews on Trustpilot as ‘harmful or illegal’ to get them removed.
Response from ShopbeautylustJul 19, 2023
Dear Mary, We apologize for any dissatisfaction you've experienced with our product. We want to assure you that we are fully transparent in all our business practices and do not engage in any deceptive activities. The return P.O. box is a legitimate address used exclusively for processing merchandise returns. For further assistance, please don't hesitate to reach out to our 24/7 support team via email. Thank you for bringing your concerns to our attention; we are committed to resolving this matter promptly. Best regards, Vito Associate Beauty Team
