Western DigitalReviews of shop.westerndigital.com

Appalling customer service. I cancelled an order 2 weeks before they shipped as they had delays. They still shipped and have me wait for refund. Truly appalling.

Placed an order on the WD EU online store on the 1st of Jan. Checkout stated delivery would be within 1-3 days which I took with a pinch of salt given that it was New Year's day and post-Brexit. However, I never imagined it would the 18th of Jan before I received my order. I understand that Covid and Brexit are causing some issues - so why not be honest and set realistic expectations for your customers? After waiting several days with the Order status still showing 'Processing', I raised a support query asking for an ETA. It took WD a further 6 days to respond with an unhelpful reply stating the obvious, with no real update in terms of realistic delivery date etc. So, I emailed again asking for a more meaningful update, again no reply for another 6 days - on the same day the order finally arrived. To make things worse, when they did eventually dispatch, the original tracking number was wrong as well! Contrast this with Jabra, with whom I ordered on the 10th (a weekend), they dispatched on Monday and it arrived on the 14th - and this was also coming from Europe - originating in the Netherlands as per the WD order and using same UPS delivery service. Did WD not know that Covid was around and that Brexit had happened, before they stated 2-3 days delivery? I just pray the drive I ordered does not develop a fault, I would not want to have to go through this headache again with WD. Think I will stick to Amazon UK or Crucial UK in the future.

Awful. My WD order was lost by UPS. WD's customer service was useless further to this. Refused to honour my original order. Instead will refund me "in 10 business days". So their problem seems to be mine. They choose a useless courier, and that's my fault!

As an IT manager myself, I have been absolutely appalled by the support service at WD. I sent a hard drive in for repair at their Service Centre in Swindon only to be told that the item sent was a red box of cheap headphones. And they will not honour the repair or replacement. And the thing is, this is the second time it has happened, as I sent a hard drive in for repair 4 years ago on behalf of my company I worked for and they played the same trick not realising I was the same person. I wonder, if this is happening to other customers? Please add your experiences here. I will never, ever buy a WD hard drive again!

Compré un Disco Duro a través de la página web online, durante el Black Friday. Me cancelaron el pedido sin notificármelo ni haciendo la devolución del importe de manera automática. No hacen ningún tipo de seguimiento de lo que se cancela, ya que tuve que gestionarlo todo yo. Muy mala experiencia de compra.

Fraudulent customer service, laughably unreliable products. I had one of their mypassport drives fail on me for no reason. I sent this back - they don't even pay for return postage - how cheap is that? A replacement was sent out to me. Ridiculously this one failed after only 3 months of occasional use. Again I returned it, once again having had to pay the postage myself. There was no response from customer service after a number of weeks so I asked for a follow up. Eventually I got a response claiming that the hard-drive had been tampered with by me and that I would be denied a replacement. This is 100% false. This is literally the worst product experience that I've ever had. From other trustpilot reviews I don't seem to be the only one who has had this lie used on them!

2 als vorrätg angezeigte 4TB-Festplatten am 19. Juni 2020 bestellt 2020. Die Kaufsumme wurde von meiner Kreditkarte abgebucht. Anschließend kam nichts - Nun am 12. September 2020 wurde mir mitgeteilt dass die Festplatte nicht verfügbar sei und die Bestellung daher storniert worden sei.

Ordered an item on the 17th of Aug,they cancelled the order and as of today 4th Sept still no refund but they were paid instantly by me....never again ! Seems they have form for this kind of behaviour. Been a month since making payment to them still no refund have started a chargeback with credit card company. Will never buy from these crooks again.