A. Y.
VENDOR SENT MY ORDER TO THE INCORRECT ADDRESS
The item I ordered was shipped to the incorrect address, even though I provided the correct shipping address. I tried to contact the vendor multiple times about their error, but I never heard back from them. I have no way of knowing when or how, (or if), I will ever receive my parcel, and I still haven’t been acknowledged by the vendor/shipper. I went on a wild goose chase with UPS, just for them to do nothing to help me. Now I’m stuck waiting for UPS to return my package to the vendor so they can correct the shipping label and send it out to my correct address, which I provided.
Response from Closed DownMay 27, 2021
Hello Young, Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with our Shipping and Order fulfillment and occasionally our Email Support and Ticketing system. Please read the incident report here - https://storepaperoomates.statuspage.io Normally, packages will first ship to our Dispatch Warehouse in Sarasota. Once en-route to the Warehouse, due to it's Free Tax Status, it is near impossible to directly divert packages to avoid Tax evasion issues. Your packages will be processed, packages and shipped to you from our Dispatch Warehouse. You can read more about this from our Shipping Policy here - https://shop.storepaperoomates.com/legal/shipping-policy For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem