Disappointed �.
They literally sent my package arcoss 4…
They literally sent my package arcoss 4 continents instead of just shipping straight. Took 3 months instead of a week or 2. Also, customer service is sloooowww
Closed Down is listed under Malls & Marketplaces.
Closed Down (shop.storepaperoomates.com) has 76 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Disappointed �.
They literally sent my package arcoss 4 continents instead of just shipping straight. Took 3 months instead of a week or 2. Also, customer service is sloooowww
Joshua D.
Still waiting on an order I placed beginning of year and still haven’t received it. Not good customer service. Avoid this company like the plague
HiF
Hi, Due to the overwhelming amount of negative reviews, the delays and backlogs you are facing in responding to customers and the fact that you can’t ship out the exact item you advertise on website- I would like to request you to refund me for order number 1582. I will be EXTREMELY annoyed if I waited a month or two and ended up with the wrong item. I also think if you have such a huge backlog of orders and system downtime and can’t cope that you should shut down your website for some time to deal with whatever mess you are in and also not charge customers for their purchases until the point of shipping. Kindly process my refund and cancel my order at the EARLIEST possible. Thank you. Update: I have reduced the rating to one star now because despite so many many emails over the last several days I have not had a single response back. Feels more and more like a scam website and if I don’t get a response by today will be filing for a chargeback. Will keep the review updated and change rating according to events unfolding. So far it looks like this “company” has attempted to make off with several hundred dollars of mine and are refusing to even acknowledge emails. Second update- THIS IS A TOTAL SCAM WEBSITE THEY LIE AND CLAIM THEIR SYSTEM IS DOWN BUT YET SURPRISE SURPRISE CLAIM THE AMOUNT YOU PAY FROM YOUR BANK IMMEDIATELY WITHIN A COUPLE OF DAYS- yet CANNOT SHIP OUT THE ORDER, CANNOT REPLY BACK TO EMAILS AND WHEN YOU REPORT IT TO YOUR CREDIT CARD PROVIDER THEY SEND GENERIC NONSENSE EMAILS ABOUT HAVING TOO MANY TICKETS TO RESPOND TO!!!!! WELL HOW ABOUT IF THAT WERE TRUE YOU SHUT YOUR SITE DOWN INSTEAD OF CONTINUING TO SCAM PEOPLE AND STEAL THEIR MONEY?! Oh no wait THAT WAS YOUR POINT TO BEGIN WITH RIGHT?! That’s how you make money and get rich by CHEATING people? SHAME ON YOU!!!
Sid I.
I have bought first time from this store.although the support team was helpful in the beginning about giving extra off but when i want to purchase they didn't reply me for a week may be due to peak hrs.Now i made a purchase and they replied me at once.Hopefully i will receive my order soon and would be thank ful for this store for delivering this rack to my address.i am waiting to write a best review. Hey guys.its been 3 weeks but still i got no update from the store about my order and i am looking forward to cancel my order and get a refund as i have a paid a big amount of $168 but i am neither getting a satisfactory response nor the status of my order is changed and from other reviews on this website i am feeling that i was scammed.could anybody help me regarding getting my refund.
AMKG
Hello please you kept ignoring my emails and my calls i spent 400 dollars on shipping and its 2 weeks late please cancel my Order #187-1351 and ill give a better review i also want a refund.
Response from Closed DownJun 27, 2021
Good day AMKG. Our apologies for the delay in getting back to you. We have been handling a huge backlog of Support tickets but have not reduced the size of our pending tickets. You should hear back from our Customer Care team within the next 24 hours concerning your order and/or refund. ~ AbdulRaheem Lead Customer Care Agent
Aya S.
I have ordered a “lazy susan” months ago, and they have asked me fir a review when I did not even get it. I emailed them 4 times informing them that I did not yet get it, without any feedback. It is very upsetting as I paid twice the price I would get it from somewhere else thinking this is a good online store. I am very upset and deceived!
Response from Closed DownJun 15, 2021
Hi Aya. Please accept my apologies on this matter. We recently acquired the company behind the store and we are looking into resolving any pending issues and support matters including your case. Can you please email [email protected] or reach out via our Contact page here - https://shop.storepaperoomates.com/pages/contact so we can rectify this matter. I will have a full refund issued along with a replacement sent as soon as I get your ticket to follow up on. We are on a quest to reinstate the quality service Storepaperoomates Shop is known for. Our apologies, ~ The Srm Shop Team
Luke A.
After 3 weeks, my item still hasn't shipped. Unable to reach support by phone. There's been no update for nearly 2 weeks
Response from Closed DownMay 27, 2021
Hello Luke. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with our Shipping and Order fulfillment and occasionally our Email Support and Ticketing system. Please read the incident report here - https://storepaperoomates.statuspage.io I believe you should have heard back from one of the Support and Customer Advisors. If not, please shoot us an email here, [email protected] and we will get back to you as soon as possible. Normally within 24 - 48 hours Monday - Friday. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem
Andrew T.
Very poor experience. I ordered the chair and paid for premium delivery so I could get hold of it sooner. It took more than a month for the item to be shipped let alone arrive. When it did arrive it was the wrong colour. Even now I am still trying to get this sorted out - more than 2 months after the order!
Response from Closed DownMay 27, 2021
Hello Andrew. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with our Shipping and Order fulfillment and occasionally our Email Support and Ticketing system. Please read the incident report here - https://storepaperoomates.statuspage.io I understand your concern and really sorry for that. Normally, most suppliers and sellers will upload images for illustrative purposes mostly, but we do advise and recommend the list Products as is with as much resemblance to the real life product as possible. Due to troublesome returns associated with Large items and furniture, you should have received a refund from Storepaperoomates from your Order. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem