Richard I.
They Didn't Have to, But They Did
My luggage was damaged by airport baggage handlers—not a warranty-related issue or even something within Samsonite's control. Even so, they covered the cost of shipping my luggage (for free!) to their authorized repair shop, and the repair shop fixed it and shipped it back to me at no charge. This is the type of first-rate customer service you don't usually see anymore. Most companies would rather save a nickel than realize that treating customers right helps foster future repeat business. Blown away!