Open Jesus B.
Terrible customer service!!!
Terrible customer service!!!! THEY NEVER ANSWER MESSAGER FACEBOOK!!!!! ordered for $546 worth of merchandise it did arrive 2 weeks after when I had paid $75 for DHL shipping as I was told 3-5 days max for. So got ripped on the DHL shipping. I received the merchandise and it was defective! I tried to reach out to them via, email, fb messenger, WhatsApp all the platform you name it, I got ZERO answer!!!! WTH you should not be in business I am telling you, then what one day after I went to PayPal they finally answered, yeah I got through PayPal lucky me... and they said to me return the merchandise we will send another batch to you... Well no thanks you messed up the first time it took you 2 weeks to ship what I asked you and you want me to send that back at my own expense????? What else do you want... I had to ship that back to them anyway and had to fight with them on PayPal to get my money back! Shame on you! So please if someone comes here and see this, do not buy anything from them, watch their video on YouTube, but don't buy anything!!! Terrible customer and terrible company. From a very disappointed customer.
Response from REWA ShopFeb 4, 2021
Dear customer, thanks for your purchase from REWA Shop. We replied to you via Facebook Messenger on our duty time asap. You sent your request on Saturday Midnight and we replied to you on Monday morning, which is our working day. Also, our customer service team replied to your email and whatsapp asap on duty time . Please consider the time difference problem may lead to some delay. We'd love to help get this sorted for you and during that period we are contacting you for more details. Please kindly provide relevant video to show the products which are effective as you said. Please kindly cooperate with us for solving your problem quicker. Here is our warranty policy. Please check it: https://shop.rewa.tech/warranty-policy.html For further questions, please contact us directly by email: [email protected] The Customer Service Team will reply to you in 24 hours asap. Best Regards, REWA Shop




