Founded in 1950, Pearl Izumi has been crafting cycling shorts, jerseys, outerwear, essentials and footwear for athletes on two wheels for over 65 years.
Pearl Izumi (shop.pearlizumi-eu.com) has 17 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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M S.
Spoke to someone there about shorts. Gave them my size, weight, height, whatever they asked for. They said a small would work. I asked are you sure and they confirmed. I got the shorts about 3 weeks later and guess what...I couldn't even get them on. I spoke with them to get a refund and they had the nerve to charge me shipping both ways. I wouldn't buy anything from them again.
marco M.
Durch einen Blogbeitrag auf Pearl Izumi EU gestoßen und direkt bestellt. Was für ein Fehler. Die Bestellung vom 14. März kam nie an, der Kundenservice antwortet seit Wochen nicht. Kein Tracking, keine Rückmeldung, nichts. DPD zeigt das Paket als verloren, aber Pearl Izumi interessiert das scheinbar herzlich wenig. Nie wieder.
Franz K.
I have been very pleased with purchases from this company in past years. More recently, however, I feel their product quality has declined and their customer service has completely disappeared. In addition, many of their items are designated as non-returnable, but this designation is not visible on their website. You will not know until you try to return your purchase.
MrRossib
Avoid this company like the plague. sub par products that you wont be able to return they will ignore your consumer rights i have been locked in an email battle trying to return defective shorts that are not fit for purpose and dangerous to ride in for over 7 weeks and they could not car less. With so many better brands out there who provide good quality gear and excellent customer service do yourself and the cycling community a favour and do not give this company your money
T. C.
Purchased $258 worth of their products, used their size guide and yet everything was very small. I cycle and know how to order gear. I even own other Peal Izumi. Maybe these were factory seconds they were trying to get rid of. Sent an email day after receiving nicely asking to him get correct sizes. No reply at all. Emailed again, they replied after the 30-day exchange period ended and told me I couldn't exchange and offered no way to correct issue. Absolutely horrible customer service for a company who pretends to be a luxury brand. Never buying their products again.
Honesty Integrity T.
I would give zero stars if I could. Exactly a month ago I ordered a pair of Shimano MTB shoes from Tredz and because I love(d) Izumi Pearl products so much I also ordered a pair of Summits from Izumi. I was fairly sure that the Summits would be my choice but ONE MONTH later I have still not got the shoes! Tredz delivered the first pair within 2 days and they were a bit too small so I exchanged them for a larger size and got those within just a few days but was still left waiting for the Izumi's. One excuse after another, no apology, all UPS's fault, etc. And then they promises to send a new pair which never happened, the delivery never even started. I have now asked for my money back and an apology and even expected compensation for the faff because I gave away my old shoes so I've had a month of no MTB shoes! Yesterday I finally sent a very angry email to Izumi and this morning I got an email saying they'll refund the money. No apology or any interest in compensation. Thus I will never buy Izumi again and would strongly recommend not buying from them if you actually want to get your order. Tredz was professional, slick and quick. I am very sad to write this because it is the end of an era of using and liking Izumi products. I hope this helps others. R
Roswith M.
Ich würde gerne zwei Artikel retournieren, weil sie nicht der Beschreibung entsprechen. Leider bleibt jeder Kontakt zu Pearl Izumi unbeantwortet. Das über die Webside angebotene Retourenverfahren kann ich nicht nutzen, da ich dafür alles im Originalkarton und unbenutzt zurück schicken müsste. Bei Handschuhen, die ich logischerweise ausprobieren muss, nicht möglich.
Phil M.
I ordered the Pro Insulated jacket. I had two of these that were purchased approx. 10 and 3 years ago. This version had no insulation on the back inside, unlike the others that were fully insulated (as the name would suggest). Also the lack of insulation causes the jacket to make a terrible switch with every movement. I bought with a 30% discount so I was told there was nothing they could do, no returns. I am done with this company.
