Riccardo
They can improve a lot!
In mid-June I bought 5 shirts, paying 18 € for priority shipping - the highest cost proposed (as indicated on the naturebacks.com website) because I am in Italy. I contacted customer support for the first time after 2 weeks from the shipment asking for updates: they replied that if it had not arrived immediately they would have refunded the money for the shipment. I contact them again after 3 weeks: the tone of the answers changes and they tell me that I have not selected priority shipping and that nothing will be refunded. They do not know how to give me certain information on where this package is, which, by contacting the Italian Post Office, I discover that it is not yet in Italy after more than a month from the shipment from the USA. I am sure that the product is of quality, but in terms of shipping management and customer service, they can improve. A lot!