kyBoot ShoesReviews of shop.kybun.us

There’s no doubt these shoes have made my life easier and walking much more comfortable but they don’t fit as well as I’d like. In order to get the width I needed for my toes (I have Morton’s Neuroma) I had to go up a half size. That made the shoes more sloppy than I like. Having said that at least I can walk without pain and I’m grateful for my Kyboot shoes and will buy them again!

These shows are so awesome. I am on feet up to 20 hrs a day and these are the only ones that get me through.

I love these shoes. They make me feel energetic all day long. My plan is to buy one pair every year.

I am only giving this one star because I was disappointed in the color of the shoe. The picture shows a champagne colored shoe and the reality is, it is silver. Very disappointing because I love my boot shoes. I have five of them and I really wanted to like the colors, but they were returned.

You are still showing a boot for over a year now that I want to purchase but never have my size- very frustrating!!!!!

I used a one-time per customer 10%-off discount code to buy these for Mom. While yes, I had used the code before for myself and for several family members that I helped buy these very expensive but worthy shoes, this time it was for Mom and so we used the discount code. Nothing wrong with that, it was her first pair. I also created a new email address we could both access since I was assisting her with the purchase. That way we could both access the email account and it wouldn't be either of our personal email. The code turned out to be roughly forty bucks off... Well when she got them they were too small. The return "process" is initiated thru their website, which asks for your email address so it can send an email containing a link back to their website to undergo the return process. But it's easy to do. However, Mom was at work attempting to do this, and her company web server denied access to the email account. She called customer service, and the associate attempted to change the email on the account so Mom could access it thru her work email, but that only ended up adding confusion on both ends as the email never came thru (although we believe the lady attempted to send it.. it just wasn't going thru, even to the changed email address). She advised us to instead purchase a new pair on the phone with her, then return the original ones, rather than doing an exchange since the system wasn't allowing it no matter which email we typed in on their website. She assured me we would still get the initial 10% discount inevitably. So we spent an additional $400 on the new pair (which was technically supposed to be an exchange, not a second purchase), having to ship back the original and wait for the refund to be processed. Knowing nothing is guaranteed in life, I used a different discount code for 5% off to buy the new pair (roughly twenty dollars off)... Sure enough, when my refund was processed, it was only for the original discounted amount, leaving a $20 discrepancy. I'd saved forty bucks that first time, but only twenty on the new ones, so I lost twenty dollars. I contacted James, the manager, telling him what happened and how I felt penalized for making an exchange since the $20 discrepancy still existed, and he replied: ..."I agree the call center isn't ideal for such complicated cases where the customer, oddly, can't access their email. Regarding the math on these orders: you were still able to get a $20 discount overall, which is a pretty nice reward! Definitely not a "penalty". As far as how discounts work - they are either for the first order only (unless you have a VIP status), or one-use per customer. Unfortunately, exchange orders are never first orders!"... Rather condescending and dismissive. And illogical. We were following the instructions of his customer service agent. Why not simply refund twenty bucks or at the least say you'll apply it to my next purchase? And say something nice rather than trying to zap me. He seems far more interested in putting me in my place rather than keeping a loyal customer and being concerned with the reputation of the business. Actually, my impression of this person was already sub-par, as in a previous encounter I gave the feedback that there were no all-white men's shoes to purchase, and he retorted with an inquiry as to whether I would even wear an all-white shoe. Why would I have even brought it up if I wouldn't??! Sadly I found out he is the manager, so there's no one responsible for his behavior other than him. He talks to people any kind of way, seemingly untrained in customer service 101, never mind upper-echelon customer service. Perhaps he's great at crunching numbers or something so he's keeping his job, but he should leave customer service to the others. Also the website could be better, and the staffing/training leaves some to be desired as well. I tried reaching out to the UK website to go over his head, but eventually after telling all of this to the representative there, he said he could forward all of this to the USA manager (since I'm in the USA, so he would have to send my case there) which goes right back to the same guy! Are you kidding me?? And what's sad is that all the guy had to do was give me the $20 I was owed and problem solved. Keep a customer happy. So what the code was used multiple times?! Every time was a different email address and physical address. And on top of that, everywhere I went I told people to use it for over two years. Then suddenly, after James' and my exchange, the code no longer works. Petty..... But still, buy the shoes, they're worth every penny and you'll never want to wear anything else

Best shoes I have ever had and get so many complimented when I wear them

These shoes are amazing. If you have foot problems, these are the ones you need. They are pricey but how many pairs of shoes have you bought in a year and still not satisfied. One draw back is I wished they have shoes for my husband. His feet are oversized. He needs 15 EEE wish kyboot doesn't have.