HartmannReviews of shop.hartmann.com

Ich habe ein dreiteiliges Set zum Anziehen bestellt und dies in zwei Farben. Gekommen sind zwei Sets aus billigstem Stoff in einer nicht passenden Größe für Europäer. Eindeutig billigste Chinaware! Nicht mal eine Rechnung war dabei, kein Lieferschein und schon gar kein Retourenlabel. Daraufhin mehrmals , das angeblich in Berlin sitzende Unternehmen kontaktiert mit der Aufforderung ein Rücksendelabel zu senden und das schon gezahlte Geld zurück zu überweisen. Mit Verweis auf das gesetzliche Rückgaberecht. Man bekommt von dem Unternehmen nur jedesmal ein Angebot auf Rabatt. Angefangen bei 10 Prozent und dann gestiegen bis 40 Prozent. Retourenlabel gibt es nicht nur eine Rücksendeadresse in China. Der Shop ist Betrug mit Sitz in USA und billigster Chinaware! Kann nur jeden warnen dort etwas zu bestellen!

We owned Hartmann for more than 12 years and was a great experience, decided to get a new one (3) what a nightmare. Worse quality one short trip inside USA wheel broken and my husbands luggage second trip abroad zipper broke in the middle of our vacation, and need to buy a new luggage.

If I could rate this luggage lower than a 1 , I would. I bought a set of the navy Hartman reserve (3 pieces). I have always dreamed of owning Hartman luggage. I thought it was a luxury brand. Well I literally took it on 1 trip and the rubber straps on both the medium and large cases broke off and the zipper broke on the large one. I had to duct tape the zipper of my new suitcase in order to bring it home. And, when I got home the company would neither replace nor exchange for a different set. My only option is repair in a city that is 2.5 hours away. I have to take it to that city. Remember, these suitcases were purchased less than a month ago, were registered with Hartman and have only been on 1 trip. I cannot express enough. DO NOT BUY THIS LUGGGE! I am going to go on as many review sites as possible to let as many people as possible know that this is one of the worst products I have ever encountered.

My Hartmann suitcase was less than 10 yrs old and came with a lifetime warranty. But after I used it only 4 or 5 times, the handle broke and rubber on the wheels cracked. I shipped it for repair, and was told the wheels were considered wear-n-tear and not covered by warranty. I asked about the handle and was told even the handle was considered a "maybe but probably not". What's the point of a lifetime warranty when they don't want to fix anything. The handle was clearly a defect after less than 10 yrs of infrequent use. I called customer support but she clearly didn't care. She said that's what the repair shop says and that's what it is. I couldn't talk to a supervisor and she didn't care less about my dissatisfaction. I will never buy from Hartmann again, a company with low integrity that would not honor its warranty. I regretted paying higher price for a suitcase that I had hoped would last me a long time; frankly I feel scammed.

Bestellung und Lieferung von DocMorris erfolgten pünktlich und ordnungsgemäß. Das Blutdruckmessgerät funktionierte zunächst wie erwartet. Die beworbene USB-Datenübertragung – ein entscheidendes Kaufkriterium – ist jedoch unter Windows 10 und Windows 11 nicht nutzbar, da das Gerät mit einem veralteten Treiber arbeitet, für den kein Update angeboten wird. Der Kundenservice der Firma Hartmann lehnte eine Unterstützung ab und verwies auf den Händler, wodurch ich zwischen Hersteller und Händler hin- und herverwiesen wurde. Erst nach einer ausführlichen schriftlichen Schilderung der Problematik an DocMorris wurde mir schließlich ein Rücksendeschein zur Verfügung gestellt.

We bought this bag a year ago on sale for $675 and on the first trip it was very dirty because the fabric can’t handle the dirty black conveyor belts. Second trip the bag was completely trashed and ripped open!! It can’t handle the rigours of check in luggage. The airline said nothing unusual happened to the bag just regular carriage through the belt delivery system to the carousel. I’ve sent over 10 detailed photos to Hartmann and they claim it’s an airline issue and would only offer a 50% discount to buy another one. They are a complete waste of money! I’ve owned a Tumi suit carrier check in for 12 years and it does 12 around the world trips or more each year and only a broken buckle! Hartmann Tweed is rubbish and cannot hold up to the rigours of airline travel. They look good until you use them and get very dirty and trashed easily. Don’t waste your money. Disappointingly it’s hard to believe Hartmann wouldn’t do better than a 50% off list price to fix this issue. It’s our 5th Hartmann and although Samsonite own them they don’t stand behind their products. The customer service person Azalea sends you the discount offer as if it’s an amazing result for you! It’s not acceptable for such a high end brand and cost. Be warned!

I like this hardcase "lite" series. but the warranty system is horrible. They say it is under warranty, but when you go to the store for repair, if you don't have the invoice, they don't cover it, even if they say it has a lifetime warranty. At least I had an arrogant and not caring answer from the shop/repair service "Savinar" in washingtob bl. Los Angeles. (Hartmann is made and cared for by Samsonite.) I have two Hartmann luggage top series. and in both cases, we had problems with hinges and lockers. In both cases, it was faster and easier to buy the parts on eBay and change them myself.