CallawaygolfReviews of shop.callawaygolf.com

Refused to customize my husband's bag. They didn't approve of his initials.

I ordered golf shoes on 7/20/23. As of 8/3/23 I have not received a notice that they have shipped. I want to cancel my order but the Callaway customer service site has been shut down (technical reasons??) for three days. DON'T order anything from Callaway golf!

They shipped the wrong clubs, I ordered a left handed 8 and 9 iron and received a 9 iron and right handed 51 degree wedge, Called customer service and they said they would ship a next day delivery for their error but the arrival date is scheduled in 8 days? ! not only did they F up the original order but lied to me about sending them the correct club as a next day delivery, I will NEVER DO BUSINESS WITH THEM AGAIN VERY INCOMPETENT

If I could give less than a 1 star review I would. First of all you could get free expedited shipping on ALL orders, so keep that in mind while reading this review. I ordered a golf bag, that was over $200, for my fiancé for his birthday. I got an email right after I purchased it confirming the order and was told I would receive another one once it was processed. I was told I would receive that email a day or two later. Four days later I received nothing. On the fifth day I received an email saying that my order was cancelled because the manufacturer couldn’t make the product, but for the inconvenience I would receive free expedited shipping on any order. I sent an email to the customer service team LAST WEEK and received nothing. Terrible customer service and very misleading! Also, the product that they couldn’t manufacturer is still online and is discounted for $199.99, so be careful!

Bought my set at Costco, I had a drive crack, which seems to be common, but it was replaced under warranty. Then I had an iron shaft break but I replaced it without contacting warranty because a local fittter fixed it on the cheap for me so I didn’t have any down time. Now in my third season and off warranty I had another shaft break, the fitter inspected my irons and said two more are about to break. Once he completed the irons he told me that he knows why the irons are breaking, he said the shafts were not prepped correctly and that probably all my shafts will evidently break. I sent Callaway a complaint two weeks ago and still haven’t received an email or call back. I will never buy another Callaway product again, these clubs are breaking and would probably have already all been broken if I actually could have golfed more over the Covid years.

I called Calloway golf directly, and got a specific delivery date for Apex irons. They never came. Talked to a supervisor & was told he would call me back by the end of the day to update delivery, never happened. Still don’t have the irons I paid for. Was lied to twice. Irons are great, customer service is horrible!

Worst experience ever. I had to canceled an order after being informed that the product would not be available in time. After to speaking to a representative to cancel the order I was told that a refund would be issued within 3 days. Instead of issuing a refund they charged me a second time. I immediately informed that I was charged twice for a canceled order. They apologized and assured me again that the refund for both would be processed. to date, more than 45 days later, I still have not received the refund. I have called, emailed and spoken to several representative who consistently state that we are working on it. Unbelievable that they can't process a refund that is their fault for charging me twice instead of canceling!

Traded in clubs 2 Dec 2022 and still haven’t received email that 1) callaway received the trade in, and 2) trade in values have not been credited to my credit card. This is not just obe trade but 5 trade ins. After contacting them they joe say trades will take 50-60 days. This is poor, no-customer service, and very inefficient. MikeD