CallawaygolfReviews of shop.callawaygolf.com

Worst experience I've had in long time with ordering direct. No customer service whatsoever. I ordered on 12/3 and by 12/23 my order was still "processing". No body answered their customer support line. I was on hold for 30 minutes and then clicked for a call back. I never received a call back. DO NOT ORDER FROM THEM

I have spent tens of thousands of dollars over 30 years of being a loyal Callaway customer. From $1200 custom drivers to $600 custom Toulon putters and everything in between. Bag, balls, irons, woods, hybrids, clothing, on and on. I tried to order a new set of Apex 21 irons and was informed of 2-3 week lead time, very acceptable given my custom design. Then next day told 5 months for delivery due to “supply and logistics issues”. I’m a supply chain and logistics executive of 35 years and you give “logistics and supply” as issues for extensive delays. Your issues are 100% due to offshoring production and manufacturing cheap Chinese recycled steel, irons look like garage sale trash after 30 rounds, the black editions wear even quicker. Cheap foreign materials and labor elevate stock price but if you don’t bring manufacturing back to the USA you’re going to continue losing market share to USA manufacturers like PXG and Japanese precision like Srixon and Mizuno. The excuses are old and tiring and not at all factual but since “covid” people that don’t know any better accept them. These issues are self inflicted by Callaway from Board of Directors to C-suite on down in the name of “God almighty share holder value”.

Constantly spam you even if you unsubscribe. When you do unsubsubscibe you will immediately receive a new subscription to OGIO, then callaway will just start emailing you again in couple of weeks. I play golf and will never buy anything from this brand.

Poor customer service and misleading sales. Purchased a bag and paid for expedited 2-day shipping. 2 weeks later I was told there was still no ETA on delivery. Website advertises 30-day money back guarantee but I was told that this does not include refunds on shipping, even though it was being delivered so far past the paid expedited delivery date. Ended up finding a cheaper, faster option on Amazon.

Swindon production is in the garage run by Russians and Poles, you are not allowed to dialogue with the team leader, communist style, high stress and many spies

Purchased a shirt and a pair of golf shoes. I used the sizing option on their site before choosing the size of each. However, both are too small. I go to return, thinking it might be as easy as Amazon, but that's not the case. Even though it was free shipping to get the order, they will deduct $6 to return an item and that's after a time-consuming effort of trying to locate how to return the item. I tried calling their customer service and after sitting on hold for about 10 minutes, a recorded message tells me to leave a message as all agents are busy. I tried calling 4 different times always with the same result and I have yet to receive a call back. Then I tried emailing them and got a system generated reply with their hours of operation, that confirmed that I was contacting them during regular office hours. Still haven't heard from a real person. I would recommend purchasing from a better site.

Don’t even try to buy anything on this website. They listed the clubs I ordered as “in stock” but it has taken over 3 weeks and I still get “the delivery date is just an estimate “ response when I try to find out when I can expect to get my clubs. Save yourself the time and choose anyone but Callaway.

Second time dealing with Callaway and second issue I've had, first one was a big order of loads of clubs that took almost a month to arrive Placed an order for £150 of clothing items to have £106 refunded as they don't have the stock I purchased but yet still have 5 of the 6 items showing 'in stock' on the website. Terrible service, no responses to any emails, left on customer service call tone for almost 1 hour with no answer. Would not recommend buying anything direct from these clowns. Purchase through your local pro shop or just buy a better brand