ShootProofReviews of shootproof.com

have been with them for years, and in the past year have had numerous issues with clients not receiving their proofs print orders arriving incomplete clients ordering and paying for 2 day shipping and not receiving the orders when expected no one available to talk on the phone when getting support email responses they are never willing to work with me but instead say there is nothing we can do on our end cannot cancel orders with the lab if I have contacted the lab for print order issues they say I have to go through shootproof customer service does not seem to be invested in keeping me as a customer, and that just hits wrong. I will never use them again.

Went from loving it to hating it! I've used it for years and suddenly it all went downhill. One of my clients ordered prints for the first time and somehow I lost $55 on the entire order because Shootproof screwed up! For some weird reason, they decided to change the prices on my prints without telling me anything!!!! On top of that, there was a shipping fee that the client should have been charged (NOT ME) because that's how I set it up but they charged me!! And all the extra fees I was completely unaware of!!! I wrote to them 3 TIMES with a complaint and not a single of my emails has been answered!!!! It's been about a month and they're just simply ignoring me. Now I hate Shootproof with a passion and will LITERALLY NEVER USE THEM AGAIN!!!

Very Disappointing. Zero customer service. I was with them for years and the whole system is a mess compared to what I am with now. They didn't try to fix anything, offer support or improve their services in that time. I also paid a year upfront and closed my account after 2 months - they are keeping the whole years payment and didn't even look for feedback why I left. A poor business that I wouldn't recommend. Studio Ninja is fantastic, try that!

The company has changed a lot of things on their website without working out all the kinks first. Any good company fully tests major changes BEFORE going live with them. There’s MAJOR glitches that have to be worked around in order to simply complete a task, and not all the options are available due to whatever technical issues they’ve not yet solved. All my templates that I spent a considerable amount of time on have been deleted with the website changes. Oh, and you can’t even contact the company. The message on their support line is “our team is not currently available by phone.” That says a lot right there. They’re obviously experiencing so many issues that they don’t want to answer the phone. What kind of business doesn’t answer the phone? Not a reputable one. It’s extremely frustrating since everything worked so great before (and the glitches reflect negatively on the professionalism of the photographer). I’ve been with them for years, but now I’m ditching them as soon as my last invoice is paid. Look elsewhere and save yourself the headache.

DONT SIGN UP! They promised to be ready with 3D-secure payment in EU by January 2021. They were not!!! And they are not even close to being helpful with a fast solution. So now my customers can’t pay and my business are on the breaking point because of this. DONT SIGN UP WITH THEM, they don’t deserve it!!! They literally don’t want to help!