Shoolu.comReviews of shoolu.com

No satisfied

They dont provide for return labels it’s inconvenient.

I paid $200 for some fancy Pikolino sandals. Shoolu told me my Visa card was fraudulent, even though my money was drafted from my checking account. I had to wait several days for my refund to post back to my account after my purchase was rudely rejected. I then went to Footwear etc. and found the same sandals for $30 less. Footwear etc. took my payment and shipped them off. The worst part is that I reached out to one of your agents via email, and whomever the person was didn't even try to resolve the issue. Very poor attitude no doubt driven by poor business standards. You lost $200, and a potential lifetime customer. But do you care? Absolutely not. Thanks Footwear etc. for my nice new Pikolinos. I love them!

Sent the wrong size.

I think the shoes were actually narrows not regular.

Made order on 9/21 just received a refund on 10/11. Stated that shoes were being ship usp or usps. After researching the tracking was

I want to give a solid review, but I can't. I ordered a pair of shoes on Apr 15 and paid $47 for UPS Next Day Air so they'd arrive on Monday the 18th for a trip on the 19th. I chose UPS because USPS does not deliver to our physical location, and there's no comparable USPS expedited method. I checked status a few hours later and saw that they had a USPS tracking number and had shipped USPS. We are very rural, and shipping to our physical address via USPS almost always means the package will go be returned before we even see it. Again, I paid for UPS. As I looked more closely at the USPS tracking info, I saw the 'shipping partner' was Amazon. Why did I get USPS/Amazon when, again, I paid for UPS Next Day? I got to the Post Office just before closing on Friday, and we set up an intercept...on my time...so that maybe it'd get redirected to the PO box. I then contacted Shoolu customer service via the website because the phone number is grayed out and apparently not working. No return message until Monday mid day, and then it was simply to let me know they showed it had shipped USPS and had a USPS tracking number. No acknowledgement of the issue, or of the fact that it was supposed to ship UPS. I still have not seen a follow-up from them, and the package is still not in my hands, so the trip will happen without it. Absolutely will not buy from Shoolu again, and while I will try to get the money I spent on shipping they didn't use I hold no hope that it will be successful. Caveat emptor.

I ordered Ugg Boots as a gift, but I never received them. I tried to call chamber service, but the mailbox was full.