Ship With Trusty LLCReviews of shipwithtrusty.co

Response from Ship With Trusty LLCOct 21, 2026

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. However, we would like to clarify that we issued a refund for your payment. As outlined in our agreement, customers are expected to follow the agreed-upon cancellation process if they decide not to proceed with our service. In this case, you chose to arrange transportation through another company without properly canceling your booking with us. Regarding the pricing concerns, transportation costs can change depending on carrier availability and market conditions, and any adjustments should be communicated clearly. We strive to handle every shipment professionally and fairly, and we regret that we were unable to complete your transportation. We remain committed to treating our customers fairly and resolving concerns in accordance with our terms and conditions.

Response from Ship With Trusty LLCJul 10, 2026

We are sorry to hear that you remain dissatisfied with your experience. We believe it is important to clarify the circumstances surrounding your booking. At the time your order was placed, you agreed to our Terms and Conditions, which clearly state that the reservation fee becomes non-refundable if the customer books or ships the vehicle through another company after we have begun dispatch and reservation services. According to our records, your shipment was arranged with another transporter while your order with us was still active, which falls under this provision of the agreement. The reservation fee covers the dispatch, administrative, and insurance-related services that begin once an order is accepted. For this reason, the deposit is not refundable under the terms of the signed agreement. Regarding your comments about other customer reviews, we categorically reject the suggestion that we post or solicit fake reviews. We encourage honest feedback from all of our customers and comply with the policies of the review platforms on which we are listed. We remain committed to treating every customer fairly and transparently. If you would like to discuss your order further, we are happy to do so directly and provide copies of the signed agreement and any relevant documentation.

Response from Ship With Trusty LLCJul 10, 2026

We are sorry that you feel this way, but we believe it is important to clarify the facts regarding this shipment. When the order was placed, the quoted price was based on the market conditions at that time. As with all auto transport brokers, pricing is subject to carrier availability and current market conditions. We made every effort to secure a carrier at the original quoted price, but despite extensive dispatch efforts, no carrier was willing to accept the shipment at that rate. Once a carrier became available, the market rate had increased significantly, and we presented that option to the customer without any obligation to accept it. The reservation fee was not retained arbitrarily. As outlined in the signed Terms and Conditions, the deposit covers the dispatch, reservation, and administrative services that begin immediately after an order is placed. Additionally, our records indicate that the shipment was ultimately arranged through another transportation company while our order was still active, which, under the agreed terms, makes the reservation fee non-refundable. We also categorically deny the allegation that we offered a refund in exchange for removing a review or that we have posted fake reviews. We value honest customer feedback and operate in accordance with the policies of the review platforms on which we are listed. We remain committed to transparency and professionalism. If anyone would like to review the signed agreement or discuss the details of the order, we are happy to do so directly.

Response from Ship With Trusty LLCJun 29, 2026

Thank you for bringing this to our attention. We take allegations like these very seriously. However, after thoroughly reviewing our records, we have been unable to locate any booking, order, or transaction associated with the name or circumstances described in this review. Based on the information available to us, it does not appear that this shipment was arranged through Ship With Trusty LLC. If this review has been posted in error or if you believe you have additional information that can help us identify the shipment, please contact us directly with your order number, pickup and delivery details, or any relevant documentation. We are committed to assisting anyone who may have been affected and will gladly investigate further if verifiable information is provided.

Response from Ship With Trusty LLCJul 7, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced during the scheduling process. As an auto transport company, we work with a nationwide network of carriers, and vehicle pickup dates are always subject to carrier availability and market conditions. While we make every effort to secure a driver for the requested date, there are occasions when unforeseen circumstances require adjustments to the schedule or pricing. Regarding the cancellation fee, it was applied in accordance with the terms and conditions that were reviewed and agreed to at the time of booking. The deposit covers reservation, administrative, and dispatch services that are performed once an order is placed. We understand your disappointment and regret that we were unable to meet your expectations on this occasion. Our goal is always to provide transparent communication and the best available transportation options for our customers. If you would like to discuss your experience further, please contact us directly, and we will be happy to review your concerns. We appreciate your feedback and wish you the very best.