ShipStationReviews of shipstation.com

We signed up on the 31st Dec, had a free trial from a referral code and set everything up to our liking, ordered and printed our first few labels - everything was going well, really liked the app and all of the features available. When purchasing a few labels, the app prompted about a top up and would not let me continue unless I topped up the balance, despite there already being sufficient balance in the account. Annoying, but thought it would be used up anyway so proceeded. Later on, I’d read about the mobile app so decided to download it. Downloaded the app to which it stated “Account is locked, contact support to login”. So I opened a query but realised they were shut for New Years Eve/Day, so expected a slightly delayed response. Fast forward to today (2nd) and the only contact I’ve received is from someone asking about the name and website of the business, which I responded promptly and still have not heard anything back about since. This problem has caused disruption to our operations, from the first day of integration, so we’ve gone ahead and moved to another platform especially after reading online about various billing problems, poor customer service and other questionable behaviour. There doesn’t seem to be a phone number visible online to get faster support either so it seems to be going nowhere. Will now be waiting for the account to be closed and funds return, so will update on how that goes. Steer clear!

Support is terrible/non-existent, we continue to add support requests that are either immediately marked as closed without a resolution or we're directed to help articles for different items than the issue/bug we are experiencing. We have already absorbed cost for developers to integrate our platforms and will need to find another solution as Shipstation inventory is not functional with 3PL integrations (there's no way to reduce inventory when an item is fulfilled via an integration - shipstation will tell you this isn't "supported" or important functionality when it's a core inventory function). Do not use for inventory, it's not at all fit for purpose despite them advertising it as such.

Charged me Charged me, locked my account, now un-contactable =[

I am trying to ship to the USA from Canada. They told me they are fully integrated with Zonos to pay any tariffs. They strung me along for two days trying to integrate Zonos with my Shipstation account. They finally admitted their integration with Zonos is "not complete". I asked them for a full refund which they said they could do. This was three weeks ago - now they are arguing that the charges on my card came from "Stamps.com". I contacted Stamps.com and they said I have no account with them and they have nothing to do with it. I'm done! I'm now using the Zonos integration with Canada Post - even though I hate to support Canada Post! But I have deadlines to get my packages out. I just received your response that there is an open ticket on this issue. Yes there is, and I have been fighting with your representatives on this issue this whole time - over a month now. it is still NOT RESOLVED.

I used shipstation through PayPal for years, then all of a sudden I was charged for extra shipping adjustments from 6 months prior. How could they audit shipping 6 months after delivery? I asked for support and they just said sorry. No true explanation, just a scripted reply, no loyalty, or customer service. They then asked me to provide evidence from 6 months prior how is this possible? They lost a decade old customer for $9 adjustment. Poor business stay away! I recommend you stay away and use shippo.

Just after the registration made I got the message that my account was locked. I reached the support team via email, got the answer that I should reset my password and try again. Did that, but nothing changed. Then the support team asked for my name, company name and website. I wrote everything except the website (I don’t have my own as a sell on Etsy and Amazon). Next day I got the message “ your account will remain closed. We encourage you to visit your local post office for your shipping needs. Thank you for your understanding.”

Our experience with ShipStation has been extremely concerning. We have received multiple FedEx "adjustments" passed through ShipStation that are entirely inconsistent with the actual weights, dimensions, and shipping history of our packages. We documented every discrepancy, provided screenshots, and emailed support several times under Case #8905428. Despite clear evidence showing that the weights and dimensions applied to our shipments were not accurate or representative of any packages we send (for example, dimensions and billed weights far exceeding what is physically possible for the items shipped), the case was closed without resolution and without a meaningful review of the documentation we provided. We do not ship packages over 30 lbs, yet we were repeatedly billed at excessive and unexplained weight tiers. The lack of transparency, the refusal to properly address the discrepancies, and the unexplained charges passed onto our account have made the service unusable for our business. We cannot recommend ShipStation based on this experience, and we urge other businesses to monitor their adjustments closely and document everything.

Was interested in using Ship station for our business, and was about to sign up until i realised the price they advertised on there website was Grossly incorrect, on there website they offered a price of £130 per month for a pro subscription with 2000 shipments No mention of any additional costs once i created an account and tried to purchase a subscription, that price had jumped to £175 and now they want £0.03 per shipment so now the price would be £235, £105 Over their advertised rate you just lost a sale! Update: Following ship stations Reply, I have once again tried to subscribe but their advertised rate of £135 is not available anywhere i must say i find there response disingenuous and misleading hence this edit and yes cookies and cache were cleared before login.