ShipStationReviews of shipstation.com

actually the worst “shipping service platform” i have ever used in my life. shipped a package that didn’t weigh more than 8oz to Australia from the US, paid $35 for a label. about a month later shipstation stole another $17 from my account without authorization AFTER i had removed my card from their site! shipstation customer service claimed i had to contact FedEx (which i did) and they told me no adjustment existed. HMMMMM? smells like a scam to me, shipstation quite literally stole my money and tried to blame it on FedEx. immediately contacted my bank for a dispute, won my case in not even a week. actual disgusting behavior from a service that claims they “save” people money. no, you rob people and your “savings” are a joke. also, did you guys know that shipstation isn’t BBB accredited? that should tell you everything you need to know.

I was excited when I found Ship Station in October of 2025 but this has quickly turned into a nightmare since February 11th. I was creating a label when I noticed i couldn't finish up only to see my account was in the negative of -$117 for a carrier(UPS) adjustment on a package that was shipped on 12th of December(they claim it was shipped 1st of December, customer ordered via Etsy 9th of December), value of the item is $74.99cad, weight was 250g, shipping and duty was calculated at $18.86.Only to arise 2 months later to say there's an adjustment claim. I logged into my account yesterday to see it's in the negative of -$732!!! I don't even know where the new $615 is coming from. I have spent hours chatting, calling and emailing support but they have been so irresponsive and dismissive of this case and not addressing the discrepancies I raised. They have my business credit card details, now reading other people's experiences here, I feel so terribly scared that I have fallen into a hole/scam of some sort with ShipStation. Seeing that 47% of reviews here are terrible, I wish I read reviews before signing up with them. I am not going to back down, be silenced or ignored. I am a small business owner, and this charge is not only incorrect but financially harmful.

Had an item shipped in August of last year, every month since there have been two recurring charges for 33.99 and for 19.00 I've tried the email and phone numbers I was given the email bounces back as not valid and the phone does not have a voicemail or anyone who picks up.

I discovered 5 days ago that my bank account was charged for Shipstation purchases that never showed up in the Shipstation account. I have spent the past 5 days trying to get the charges reversed with Shipstation saying it can only be done through stamps.com and stamps.com saying there are no records of the charges. I have wasted hours dealing with what obviously resulted from a technical glitch in their end and I am exhausted and lost a day of work trying to get small erroneous charges reversed with everyone in the affiliated companies denying access or responsibility foe the charges labels "shipstation" on my bank records. ***** I finally got a credit back on the 6th day from Shipstation who found where the funds went. But stamps.com said that the charges were never completed even though it affected my bank balance. This disorganization wasted so much time that I really hesitate to spend more money there in case it happens again. *** March 4, 2026 It happened again. I shipped a small package on March 3 and the postage was deducted from my Shipstation balance. The next day, a $10 charge appeared in my bank account with the description "Shipstation Add." There is no record of this purchase in the Shipstation account and it was not justified because the balance covered the postage. I cannot spare 6 days to chase down erroneous charges every time I ship a package. I was in the middle of another task when I saw the charge and it derailed my day again. Note: Automatic funding is turned off so funds can only be added to the Shipstation balance manually. These charges are completely unauthorized and should never have happened. *** March 8, 2026 Stamps.com has ignored my request for assistance for 4 days and I had to send another request to Shipstation. This company has so far made 2 unauthorized charges to my card for labels I never purchased and ignored requests for a refund both times. From now on I will be making a complaint to the ftc every time this happens. Shipstation is a company that cannot be trusted with card numbers and access to my banking information.

I was excited when I found Ship Station but after I signed up for the free trial that excitement was quickly deflated. I was going through the process of paying for a label but I kept getting an error when I tried to print it after I thought I paid for it. Well, instead of taking payment for the label, Ship Station took a $25 for an account credit instead of charging me for the label. I decided to cancel and was told it would take 30 days for my account to be closed and another 14 days before I received the refund. A total 44 days is ridiculous. Here's an update after I posted. ShipStation refunded the $25 the next day. At least they acknowledged that.

I've been with shipstation for over 6 years. Spent hundreds of thousands of dollars with 5+ different businesses. The app has had historic issues, glitches, etc. but it's never been detrimental is the probably 100K+ orders i've shipped out. I recently had an issue where I my default UPS account stopped working. I heavily rely on UPS as some of my customers cannot receive packages via USPS. It would not allow me to turn UPS on as an option (greyed out). I thought ok, I guess I'll start a ticket. It's now been three weeks, three excruciation weeks. Zero semblance of a solution. I've reached out probably 20 times. I get a generic response "don't worry we are looking into it" I've stressed how urgent it is. Finally after two weeks, they tell me they fixed, it - nope they actually just entirely DELETED ups as an option. It's nowhere to be found now on my dashboard and settings, the exact OPPOSITE of what i asked them to do. I reached back out several times, and asked it to be elevated, asked to speak to someone else. I even spent time to go on linkedin and try to find contact info for their exec team. I mean literally no one will help. It's honestly the worst customer service experience I've ever had in my life. If only I could share the back and forth. I feel unreliably frustrated and defeated here. It's hard to believe that this is as big of a company as it is. Rest assured, it may work for you right now, but if you EVER have issues, they simply don't care. Whether you are a large account or small, they will just ignore you and clearly have no processes in place to help people. It's such a shame.

Update after their response:: Can you credit my ship station account?? How do I access my ship station account to utilize this credit? On another ticket you mentioned that my ship station account has been credited for another adjustment and you sent me a username which I am unable to access. So you all don’t move until I left a negative review on Trust Pilot. Your processes are broken and I am on a journey to expose them everywhere until you fix them. You ask a customer to fill out forms and drive to there bank to get a letter in order to get THEIR money back. I already shifted my business to another shipping provider because you are doing business wrong. By the way I hope you are complying with the unclaimed property law because if you are keeping this money in your books you are in big legal troubles. Sorry you came to the wrong person. STAY AWAY FROM THIS COMPANY! I WARNED YOU. Been shipping with them through PayPal and it’s been a nightmare. I get random carrier adjustments and when I dispute them and get the carrier to agree they steal the adjustment money and keep it by making it super complicated to get refunded. Although I paid through PayPal they don’t credit my adjustments to the same payment method. Customer service is living in another world and don’t know what to do. Never seen a penny of my money that was supposed to be refunded by the carriers. Been in back and forth with their customer service now for so long they play on the hope that people will get tired of following up and just leave their little money behind but I won’t and I keep chasing them until they are being hold accountable and fix their system.

Dismal support! It has taken 5 hours to reset a password that was correct in the first place! Now after finally updating, it’s not working at all, it’s now just giving and error message to contact support, lol! Avoid this company if you want to talk to an actual person and not deal with an AI bot! This setback has impacted my business today and ultimately reflects badly on me!