ShipStationReviews of shipstation.com

We used ShipStation for years and it worked well—until they forced us off a legacy plan and everything started going downhill. We were explicitly told that moving to the new plan would not affect functionality. That was not true. Core features we relied on daily (SKU, price, discounts on packing slips) were quietly removed and put behind a higher-tier paywall. Even worse, the system would intermittently “restore” those features, then revert them again, which caused confusion and slowed down fulfillment. On top of that, we’ve had a billing issue for over a year where the system requires a $0.02 overage to purchase labels. It’s been reported multiple times, fully reproducible, and still not fixed. No timeline, no resolution. Support was inconsistent—most responses missed the point entirely. One rep finally confirmed what was actually happening, but by then the damage was done. This isn’t just a bug or a misunderstanding. It’s a combination of poor communication, backend instability, and pushing customers toward higher-priced plans by removing previously available functionality. If your business depends on reliable fulfillment, this is not something you want to deal with. We’re moving to a competitor.

this is a terrible app for shipping, it will take funds out your account when the label doesnt work.

We have been a Shipstation user for YEARS. When it works, it works. When shipstation changes something, and or your webstore changes something and all of the integration goes sideways...good luck. You will spend your time with a foreign call center who will not understand your problem, send you in circles, and then tell you it must be escalated to tier 2 support. Their is NO timeline for tier 2 support, so while your customers cannot checkout because they cannot see any shipping rates, you just sit and wait for the mythical tier 2 support to respond. The foreign call centers do NOT want to escalate to tech support that can actually help as they feel it looks bad for their "metrics" so they will continue to grind over and over in the hopes that they can fix it. Uninstall, re-install. Uninstall in incognito, re-install. Oops, did you look at this. Oh maybe the AI tech support can fix it..... tick tick tick, money out the window. Just as a follow-up - June 1, 2026 - We are still non-functional. They tried to update us to the current version and then reverted us back to the inoperable version as they couldn't get it figured out. The "Support" tickets are closed because a senior support person is trying to figure it out. Calls to tech support for updates get a response that "Chris" will be reaching out as soon as they can figure it out. 28 hours of support logged so far and still no solution.....for a most basic of issue. Followup - October 13, 2026 - Still down. 3 attempted migrations with Tier 2 Support. Ticket 10257782. We are know into 25 hours of "trouble shooting" 3 tier 2 contacts, and 3 separate escalations to development. Each person assures, they are going to see this thru. Todays migration attempt failed and we were told......oops we forgot to get your account setup for the migration our tech just attempted. Oops, our bad! And Sales keeps asking why we won't shift more of our business over to Shipstation? The perfect example of a company that does not have the technical knowledge to fix the problem that they created......

I originally had a Stamps.com account with over 1800$ in available balance. As I am writing this I had hit gotten off the phone with a an agent over at ShipStation so I would be able to proceed for Stamps.com to process my account deactivation and check refund. I never in my life would’ve thought I had to jump hoops and being redirected over 5 times and making calls more than 5 times to get my account deactivated. I am right now on a call with Stamps.com waiting for the agent to get me off of hold. I never would recommend Stamps, ShipStation or any of there partners owned by ENDICA. Owner of CatCode Solutions

They are refusing to remove our card and are still charging us. My husband canceled the account and they had said that by the 31st they would remove our card, nope, not true. They are refusing to remove it so they can keep charging us money. They are refusing to allow us to speak to a supervisor or anyone other than an agent so we can move on and get this resolved. I AM WARNING YOU, DO NOT USE THIS COMPANY!!!!

Shipstation is terrible & a scam. I had been using shipstation for 3 years with zero issues - the platform was great. However, I was eventually hit with "adjustments and fees" from UPS and other carriers - that were not only massively inflated (sometimes 200%+ of the value of the shipment) but for orders that were never delivered or picked up. I tried for months to get ShipStation to review and remove the charges - but was met with AI generated responses every time. I called - called - emailed - and emailed. And eventually was told this was being elevated...only for a support agent to copy & paste a response from Google Gemini AI saying they would not help. How do I know it was Google Gemini AI? The email had "Gemini Said" as the first line in the email response. ShipStation tried to charge me $2,500+ for shipments that never shipped and then refused to even help me with a credit. They couldn't even take the time to respond with an actual human - but used AI to draft terrible deflection responses.

I am deeply frustrated not only with the lack of transparency but the terrible customer service this company has given me. I lost over half of my account balance today due to "carrier adjustments" but never were these adjustment communicated with me nor were they accessible on my dashboard. I have used many other softwares and I have always been able to trust their shipping prices. Maybe the occasional carrier adjustment of a few dollars for lack of correct weight or something but EVERY PACKAGE? $8-12 adjustment for each package? Absolutely ridiculous. Especially because their shipping prices were right in par with other companies but with the adjustments it makes them over 50% higher in shipping costs. I couldn't speak to a real person either just an AI chatbot. No issues were resolved just more frustration.

I opened a support ticket (#9362172) about an issue affecting our daily fulfillment workflow. On February 26 I spent time troubleshooting with their support team, including a screenshare session, and was told the issue would be escalated to senior support. It has now been over three weeks with absolutely no update, despite multiple follow-ups. Not even a basic acknowledgment. When I contacted chat again, I was told they cannot do anything about escalated tickets, which essentially means once your issue is escalated, you are left completely in the dark. For a platform that businesses rely on for daily operations, this level of support is completely unacceptable. Being ignored for weeks after an escalation shows a serious lack of accountability and customer care.