Bob
Great software. Massively hidden human support.
The ShipStation software is excellent, streamlining shipping decisions and operations to the point where it becomes indispensable. We count it as one of the best decisions we've made. But if you run into an urgent problem with a shipment, good luck with that. You'll be forced to "peruse" their knowledge library and interact with an automated chatbot instead of a human or an e-mail address. Find a phone # on Google? A voicemail will tell you to do all the above or send an email to "help.shipstation.com" and then will hang up on you. The address they give is clearly not a valid e-mail, but surprisingly neither is help AT shipstation.com. When you finally do get to a human, that person will do a great job. Just expect 45 minutes to get there.
Response from ShipStationApr 8, 2021
Hi Bob, Many thanks for your feedback - it's great to hear that the software is making a real difference in you business. We'd like to learn about the challenges you had contacting the support team, so if you're happy to provide more detail, please email us on [email protected]. Many thanks, Jonathan ShipStation