ShipStationReviews of shipstation.com

I had an extremely frustrating experience with ShipStation. I purchased a shipping label, then voided and canceled it the same day before the package was ever shipped or scanned by UPS. Despite this, I was still charged for the label 5x of its worth!!! To make things worse, ShipStation claimed the package had a higher weight than what it actually was. The package was never even scanned by UPS, so I have no idea how they determined a weight of 650g when the actual package was around 200g. I am currently speaking with support, and the experience has been very disappointing. The representative was not helpful and simply told me they would “adjust” the charge without properly explaining how this happened or taking responsibility. Be very careful using this platform. Getting charged for a canceled label that was never used is unacceptable. I would strongly recommend looking at other shipping solutions before trusting ShipStation with your money.

I have been experiencing a technical issue where ShipStation is failing to trigger Shopify's branded despatch notification emails when an order is fulfilled. The root cause has been identified, ShipStation is sending the wrong field name in their Shopify API call, and the fix is straightforward, but weeks later it still hasn't been resolved. I raised a support ticket (9500639) in early May and provided a full technical explanation. I was told it had been escalated to the engineering team, but since then the communication has been non-existent. I have chased multiple times, replying to the ticket, sending separate emails to support, and my messages are simply going unanswered. For me, unresponsive customer support is a serious red flag. A bug is one thing, but leaving a customer completely in the dark for weeks with no updates and no acknowledgement is not acceptable. In the meantime my customers are either receiving no despatch notification at all, or an unbranded ShipStation email, directly impacting my customer experience and my brand.

This company customer service is just terrible. 5 days, 22 phone calls, 0 action. Tried to escalate to a supervisor, promised by 3 different agents that the supervisor would call - never received a call, just got a support email from the supervisor giving a bs response with no resolution to the issue. Cannot speak to anyone who lives in North America, always speaking to an agent who has a screaming baby in the background or just reads their internal company documents to give blanket responses rather than trying to solve really easy situations. Day 6 now..... Update - 9 days now, still no action. Even reached out to Jeff Campbell, Senior Partnerships Manager @ ShipStation Global and said he would look into it - never got a response back from him. Seems like a company where the inaction filters from top down.

Terrible! I paid £160 for this garbage that constantly crashes. Don't even start me in hiw bad the customer support is!

Recieved a package through this carrier from a vendor I frequent every year. My package was smashed, creased, and kicked down the f'n highway for all I know. If it's the vendor shipping through these guys, he's just as much to blame. I will not be purchasing anything that these folks have the privilege of delivering. Absolute trash.

Horrible company basically trying to scam you out of your money by making it extremely difficult to access and adjust your subscription options. On top of that they lie and say you can cancel by emailing support, only for them to tell you that you need to cancel through your account without giving a link to a cancellation page hoping you won’t find it. However when you finally do cancel they make reactivation as simple as pressing 1 button on an email they send you after.

I have not been able to ship internationally for over 3.5 weeks. Their API is not reading and integrating my international FEDEX. I speaking into tech advisors, Pat, the manager, the entire team with over 12 consultants, over 15 emails and over 20 chats… Finally gave up they say they’re working on the issue it’s internal but they haven’t fixed it in three weeks… I’m also paying for a program that’s not working Over the last nine months to a year, Shipstation Totally, distinguished their service by disconnecting their telephone number where you can get live help and now all you get is a chat box. If you do get a live chat, these are just messengers. They have absolutely no technical experience they just create tickets. There are much better platforms. Make sure that you could get live help before you download any type of ship platform… Very disappointed still cannot ship international

You need to scrap the new version. It is awful and full of issues too many to even address. The old version is great except now ShipStation connect doesn’t work. Please fix this or else we will be exploring other platforms.