ShipStationReviews of shipstation.com

TRASH!!!!, their system has added 9 total over charges on my Royal Mail OBA account that adds to over £19,000 extra in one week for POST! Their support blamed Royal Mail and said id have to go there. I actually know it's Shipstation because their API sends the orders in to OBA and also ads a SHIPSTATION ID on it. It's not possible for Royal Mail to suck orders from Shipstation the API works via a POST REQUEST to Royal Mail unfortunately for their idiotic support staff I know more than them about the process their own website uses. So it's resulted in them not contacting me back and finger pointing with no solution, i've had to pause the company and lose £1500 a day while I iron it our, cancelled the Royal Mail direct debit because i'm not paying £19,000 extra in a week for post. Seriously stay away from this company they're a bunch of monkeys with no idea what they're talking about.

0!!! Stars!! Worthless service for over 3 weeks!! No real human connection with customer service, form emails galore, with the same useless instructions in each. As you will have read of the other reviews, this site is glitch-tastic and the customer service is completely useless. Instead of admitting that they are having issues they have repeatedly said "all I have to do is follow these easy steps" I have done those steps over 10 times. Still no results. IN FACT, their site is now glitching differently each time it loads. The homepage failed to have a button on it for logging in ALL DAY yesterday, I had to google search to get to it. Also newest issue today, the top menu bar stacks and repeats. I saw their logo stacked like firewood 4 times down my screen. Nowhere in their customer service email did they address these apparent issues but they did say all you have to do is take these steps. It's an insult to their customers and to the service that they should be providing. NO apologies as of yet just more patronizing emails that say we see what's wrong with your account, do these things it'll work. IT DID NOT WORK, again. Should offer a refund to a small business that is surviving on orders being sent out. Not being able to send them out is not only a hassle but detrimental to our ability to stay open. How callous.

I have literally the exact same things to say as everyone else here. I used to love ShipStation, but something drastically changed in the last month and a half. Everything is crap. The amount of glitches this system has is ridiculous. And then to try and get any type of help from customer support is a huge waste of time. Just read all the other reviews and that will sum up my experiences as well. If you have a squarespace site (which is why I was using them), it sounds like Shippo is a good alternative! Update: I've since switched to Shippo and can't believe I didn't before. It is SO easy and SO clean. Integrates with the click of a button to squarespace.

Absolutely pathetic and useless platform and it doesn't do what it says on the tin! It taken me 6 weeks to realise that it is not my poor computer skills that not allowing Parcelforce , Amazon and Royal Mail integration but the shipping platform which actually doesn't work. Our Shipstation account manager was actually really responsive and helpful but he as well after few weeks of trying to help is now given up and looking to get a new job elsewhere. The system doesn't work and meanwhile we are getting charge for no service. It is impossible to generate labels on this platform, no tracking , it doesn't notify customers that parcels are being shipped. I was coned into signing with Shipstation , but is just a scam company. Don't waste your time, you are better off working directly with your Royal Mail, Parcelforce , DPD and rest.

Awful customer service, pointed out their cs-cart integration doesn't work. They suggested I downgrade to an older version... I mean who needs updates, improvements and security. They also only support a few couriers which I can't understand having no want to improve on. Just my opinion, but found much better solutions out there that do care.

If we could give 0 stars I would. We are a start-up business and used ship station. They are a middle man so all reasonability should be with them as you are using their service. When we have had damaged or missing items with carriers they blame the carrier and do not issue us any refunds. They try every way possible to not issue the refund. Previously other colleagues have refunded us for the item that Michael, there lead person in the UK so he claims, is now no longer refunding. Nowhere when you sign up with them does there terms and conditions state that tat certain items are not going to be refunded. They are blaming others for this and they do not want a bad name however I would urgently recommend people stop using them. Just to add, they raise prices without informing their customers and then claim that they have sent everyone email when nothing has been sent. Bunch of scam artists. We have got cases open with them since February and they are still not willing to accept liability and pay out for damaged items.

Exact same issue as other reviews here - Shipstation has some internal glitches. In my case it was integration with Etsy, which they advertise as being seamless - its not. After highlighting that SKU's did not integrate correctly I was informed that this is a known issue for them (they keep that quiet while you pay the subscription). This is now 1 week later and despite 3 mails on my side, I have been ignored by the customer support team. Unfortunately I must now request a refund and find an alternative company. Best to avoid them Im afraid

Near impossible to communicate with their customer service team, let alone get an issue resolved in a timely manner. I have had rude and abrupt responses from their staff, beginning when one confused me twice with another customer whose trial had expired. She was rude and blatantly refused to deal with me as she had thought that my trial had expired. Even now having technical difficulties with the system creating the wrong labels, submitting a query on their support ticket system takes ages to get a response back. I hope you read this quicker than you do your support tickets... I am sure you now who I am, so please give me a call at your earliest convenience.