ShipStationReviews of shipstation.com

What would ShipStation do if 3000 of your orders got returned due to incorrect shipping? Shipping that was chosen from Shipstation software and verbally verified? Absolutely nothing. Visit BBB and you'll see that I filed a complaint months ago and the case has been closed due to unresponsive communication and in their words "not knowing what to do" from Shipstation. Here is the list of events etc.. if you feel like reading. This was the final communication with ShipStation. It was their turn to respond and they did not. On 4/9/21 products were ready to be dropped off at the post office but it was rejected due to the pricing of the stamps and the thickness of the package Although the ShipStation labels verified the cost and dimensions for Letter Size 5 by 4 by 1 inch at .51 cents, the labels had to be reprinted, products repackaged and packed with less insulation. Help was hired for the packaging and re-packaging of all the products at $12/hr for 2 employees. Shipstation had no solution. In fact, my account rep’s exact words were: “ I don’t know what to do.” Per Shipstation recommendations, Stamps website suggested the use of the setting for Large Envelope size 5 by 4 by .75 inches for $1.00. A lot of those got returned and are still returning. Since the envelopes were getting run through a machine with disregard for the size indicated on ShipStation, the product was ruined for a lot of customers. This product had to be fulfilled again and shipped. Even the selection of the shipping labels per Stamps recommendation and choosing the Non-Machinable setting had no effect. Envelopes were returning and product was getting damaged. 8- Customers were getting charged for the product using standard ( not business ) pricing by the USPS. I had to refund every one of them for the amount, which ranged from $3.12 to $4.00 ShipStation pricing on printed labels was incorrect and/or not in sync with the restrictions of the post office. The software should not allow a label to be printed if the dimensions are not accepted by the post office. This did not happen in my case. I was able to print the label for a letter size 5 by 4 by 1 inch and print it. Due to this, my product was damaged and twice the amount of work was done, with zero support from ShipStation.

reset my password and locked out for 30 minutes. 40 minutes later..still locked out. Call customer support and get an automated message that to contact support I have to log in to my account and use the chat option. Meanwhile I have orders I need to ship. I'll be finding a better option for the future

The software is good but if you run into a issue and need help you are on your own. you will never be able to talk to a live agent unless you are one paying $200 a month, Live chat is always down. they should be sued.

I have opened more support tickets with shipstation than any software I have used in my 36 years. I can say with absolute confidence that it is the most unreliable piece of software I have ever used. 80-90% of the time I use it, I will get some type of error. Always something different and new that requires contacting support for a credit. Uses more time than it is worth. Sad to say this comes from Austin, TX. Update: Daniel asks for you to email him for help and then doesn’t bother to reply after two weeks. This sums up the Shipstation half-hearted support experience.

Not impressed with the missold product in the first place. Categorically guaranteed by Claire that it works with Amazon Prime and integrates perfectly with Royal Mail and DPD. The overall service wasn't good either, every time we spoke to support we were told the issues are with Amazon, DPD or anyone else other than them taking responsibility for the fact it doesn't work properly. There was a couple of really helpful support guys, I think 3 in total actually tried to help, everyone one else just buck passed to other integrations we use. We had so many issues with it and it has literally cost us thousands in duplicated orders which were unexplained. Would not recommend this, we cancelled it today as it's not worth the hassle and easier to go back to Royal Mail click and drop. Would suggest you don't sell something to people that doesn't do what you say it does, it doesn't make you look good as a company

DISASTER! We were promised the world, in reality, what happened was we had many orders duplicated, no real answers to why that was and a loss amounting to literally thousands of pounds. DOES NOT integrate with Amazon SFP, despite what the sales people tell you. Does not fully integrate with DPD Local, despite what the sales people tell you. DOES NOT log who created orders. Just not fit for purpose. A lot of money and time wasted. AVOID AVOID AVOID

An account handler who promises and doesnt deliver and then ignores all emails soured the deal. Over promising and failing to deliver anything. Really unsatisfactory service

8 months OPEN TICKET. was "escalated" months ago. Really I all I got was blown off. BASIC functionality of combining orders & updating channels hasn't worked for 8 MONTHS (apparently just like shipstation employees) Even the simple task of just counting the number of orders accurately hasn't worked in 8 months. I recommend HANDWRITING and DRIVING to the P.O. before I would recommend this blatant incompetence. "Get Ship Done" That tagline probably causes the employees to giggle. What a joke. However, if you WANT to DECREASE the efficiency of your business which INCREASES cost then Shitstation is for YOU! As you can see from the GARBAGE response below this is EXACTLY what you get. Instead of telling me how you "strive" or that you have folks "ready to work with me" how about actually FIX what I've corresponded a DOZEN times or more about. IF shipstation actually WANTED 5 out 5 rating they would do their job and RESPOND to their customers; not LIE and refuse to fix BROKEN things. When you search for orders shipstation can't even COUNT the number of line items accurately. EVERYTHING I reported WORKED for years.