ShipStationReviews of shipstation.com

Started out cool. But basically since march 2020, things have been sliding down hill. Support is helpful sometimes, but not usually. Like 1 out of every 3/4. edit: and i've opened like 8 support cases about this, they are ignored, then closed. Everything worked flawlessly in the beginning. Then they tried beta testing a new look, aka just moving everything around to un-intuitive locations. Garbage, but after complaining several times they changed me back to the original working version. Things were more or less workable for a while. Recently, I found I could add shipstation's ups account and get bulk rates. This broke all of the mapped defaults. Remapping them doesn't work. For some reason, paying for a label and printing the label no longer prints the label, I have to go find it in the shipments tab, which of course, is not in exact chronological order, it's some arbitrary variant. Even though I told them to charge my amex card for shipping, they pull it from my bank account, and even though I authorized them to charge me when I print postage, they still ask me every single label for authorization. Support is good at checking to see they don't have any problems on their end, and suggesting a reboot and to clear cookies. Very good at that. If I have to put up with this stuff for another 6 weeks, this will be a one star review. Edit: never mind, it's one star. it's been a week. these people literally BROKE their whole platform. it's constantly asking me to reload in order to print the labels, when i ok the reload (which i already preauthorized), it doesn't even print. every single order i have to reselect the shipping service, and it's impossible to remap it so it works correct the way it did last year.

Seriously considering changing over to a new shipping platform like Easyship. The customer service on Shipstation is terrible. I have had an issue with two UPS claims that should have been resolved weeks ago. I was told it would be resolved within 8-10 business days. After 10 businesses days, I followed up with Shipstation every day via email (they do not offer customer support via phone) and I did not receive a response until 8 days later. I would expect at least some kind of response within 3 days. 8 days is unacceptable, and the worst part is, my issue still has not been resolved, and it's been over a month since I submitted my two claims.

Worst Update Ever We have been using Shipstation for 5+ years now with no issues. They have been testing this new update for almost a year, and every time we test it out, we let Shipstation know that there are alot of bugs, and missing functionalities that are important to us and available in the previous iteration. Now they forced this update system wide, and we are spending 3 times more time creating labels because this new update was not tested, Shipstation did not listen to its customers. The system is slow, reporting of order values are all over the place, connections to marketplaces keep failing. We were patient and raised a chat support ticket, and someone responded and closed the case immediately with a standard message that did not address the issues. Getting a hold of a rep is impossible and takes 1+ hour on average, and each representative states that there is no way to revert back to the old version. I have been in tech implementation, and a standard practice is to keep multiple backups in the case of a screw up like this one. To make it even worse, every negative review on this platform is responded to with the same cut and paste response with an email that nobody responds to or takes any action.

Support is terrible: emails support staff has no idea whether ShipStation offers cubic pricing: 50,000 packages are needed to qulify but I show him cubic pricing labels we created before May 2022. For over 2 months, the case is still open. Then, waited for more than half an hour (41 in queue) finally had to chance to chat. I was told ShipStation does offer cubic pricing. When I show him/her a 0.1 cubic foot package, 6 zone shipping, the rate is $12.03! I said this is incorrect based on Stamps.com or USPS officially published rate, I was told ShipStation has different negotiated rate! That is funniest I've ever heard: excuse me, negotaited higher rates? I showed $9.18 from Shippo, which is exactly same as that from Stamps.com's cubic pricing rate chart! $9.18 vs $12.03, no reason to use ShipStation!

I have used Samps and then ShipStation for more than 2 decades, and their new update is absolutely a waste of money and time. It has more bugs that the entire continent of South America, but they forced the update anyway. This was either due to absolute incompetence in their management team, or an intentional attempt to waste the time and money of small and large businesses. The app is much, slower (5-10 times slower than before); Chat queues take hours to wait in; Connections to Amazon, Walmart, eBay, and others are constantly breaking (causing late or missing shipments for customers, which is never acceptable); The support solutions offered don't actually work, and we get "we'll escalate the issue." I'm all for updates and progress, but test the update FIRST - and when you have massive problems, like entire system wide problems, DON'T force everyone onto the new update. My advice for anyone looking to print postage, or shipping labels, especially when needing to connect to marketplaces - is Don't Use ShipStation... At All!

Worst experience ever trying to print labels to Canada and my labels had no errors. I've been printing shipping labels for many years and this is the worst experience. Ship station has a phone voice message to use chat. Thing is, there is no chat. So when I resorted to email the rep came back a couple days later with the wrong answer. Next issue happened then no answer at all. Today is the last straw. This time the same issue happened. Still no help from ship station it's probably going to cost me a lot of extra money to ship. NOT happy. PayPal needs to fix this. Don't bother with Ship Station if you need to ship international.

Shipstation’s integration with PayPal is the absolute worst. On top of MULTIPLE additional charges now beginning to appear in my PayPal statements going to Shipstation, it’s causing so many headaches I’m really looking at leaving PayPal for payments altogether. It was FINE before partnering with ShipStation. For a business like mine with orders from various pages shipping at once, there is no option to add labels from different pages. Instead I have to make multiple SEPERATE shipping label purchases in one day. There is also no option to IGNORE changes THEY make to addresses (like constantly adding the word “APT” even though some address are to businesses and other buildings) unless you’d like to completely remove the label from the group thus creating yet ANOTHER label purchase I have to go back and make afterwards. The scan sheets do not allow orders to be arranged the way I want them to. They’re either ALL on one sheet or nothing. Even though I ship on more than one day per week and should be able to separate them accordingly. Smaller nuisances are causing big time to be wasted making labels that should take minutes.

I used Ship Station to send an item to a customer in Canada. I'm in the US. Somehow, a package unrelated showed up at my client, with the label I used, taped to that package. My customer thought I was pulling a fast one. I had to contact Ship Station support to correct the situation. I won't use them anymore. It's like some college graduate, related to someone at Paypal, started up this company to make a buck. Today, I'm dealing with a package sent to me, by a company using Ship Station. This time, a package from the UK got sent to me, with the label made by my seller in California. How does that happen? Again, a failed transaction that shows Ship Station has no business existing.