Barbara S.
Knowledgeable support
Knowledgeable support, great product.
Response from ShipStationSep 9, 2026
Thanks for sharing! Glad the support and the product have both been hitting the mark.

ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation.Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing.Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack.For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces.Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features:Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more.Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship.Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time.Fulfillment Autom
ShipStation (shipstation.com) has 693 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Barbara S.
Knowledgeable support, great product.
Response from ShipStationSep 9, 2026
Thanks for sharing! Glad the support and the product have both been hitting the mark.
James G.
Josh solved the problem with the printing of labels by switching to Chrome. However, when the call was finished, I got a frightening spam message about my computer being locked down, mascarading as Apple. Could this have been connected to using SlashTop?
Response from ShipStationSep 9, 2026
Thank you for sharing! Glad Josh was able to get the label printing sorted by switching to Chrome. Regarding the spam message you saw afterward, Josh has since reached out to clarify what happened there and address that concern directly.
LOGAN VAN O.
Josh was super helpful
Response from ShipStationSep 4, 2026
Thanks for sharing! Glad Josh was able to help, we'll make sure he hears it!
Justin C.
When a client is waiting on a $4,000 custom cast platinum piece, a backend sync glitch completely ruins the customer journey. We hit a complex routing issue with our Shopify store last week, and instead of getting stuck in a chatbot loop, I actually got a live human on the phone. The tech stayed on the line for nearly an hour just to untangle it, and didn't hang up until our dispatch labels were printing flawlessly. They even audited our account to enable a few extra features, which actually dropped our monthly bill down a bit. It is incredibly rare to find shipping software with support that picks up the phone and respects your bottom line. Solid team.
Response from ShipStationSep 4, 2026
Thank you for the incredible review! An hour of dedicated support to get a $4,000 piece back on track is exactly the kind of commitment we want our team to bring. We've reached out to request your email via this review so we can locate your account and make sure the agent who helped you gets the thanks they deserve.
Sarah
Thank you for your help, Josh! You fixed my issue very easily and quickly, really appreciate it!
Response from ShipStationAug 31, 2026
Thanks for sharing! Glad Josh got you sorted quickly, we'll pass along the thanks.
Kc
Spent an hour in chat with Yvette from customer service. She made sure that every problem was taken care of completely and to my satisfaction before the chat ended. Very through and knowledgeable.
Response from ShipStationAug 31, 2026
Thanks for sharing! Glad Yvette stuck with it until everything was fully resolved, we'll make sure she hears the kind words.
Jamesrogers
Your support people are friendly and knowledgeable. Providing solutions efficiently.
Response from ShipStationAug 31, 2026
Thanks for sharing! Glad our team's been friendly, knowledgeable, and quick to help.
Kent O.
Excellent service
Response from ShipStationAug 27, 2026
Thanks for sharing! Glad the service has been excellent for you.