ShipStation Reviews | Read Customer Reviews of shipstation.com

ShipStation Reviews | Read Customer Reviews of shipstation.com

ShipStation reviews

Showing 40 reviews with 4 stars · Clear filters

Rick C.
May 17, 2025
Sudden price increase for use of API
Sudden price increase for use of API - we have a connection between our MRP system and ShipStation that simply pushes the shipment information to ShipStation, and passes back the shipping number. Suddenly ShipStation have decided to increase the price by 300%. Looks like we are not alone with this issue. UPDATE - 20MAY25 - ShipStation responded to our review here and have added us to the API exception list - very much appreciated, although took several emails and 2 weeks of manually entering orders for it it be resolved. Review moved to 4 Stars from 1 and we hope to receive better customer support going forward.
Response from ShipStationMay 19, 2025
We truly appreciate you taking the time to share your feedback, and we're very sorry for the frustration this has caused. We understand how impactful pricing changes—especially sudden ones—can be for businesses that rely on seamless API connections to power their operations. Your concerns are completely valid, and we don’t take them lightly. For transparency, we do see that one of our ShipStation Support Managers is actively working with you, and we hope that connection has been helpful. That said, if there’s anything more we can do or if you have additional concerns, please don’t hesitate to let us know. We're here to support you and want to make sure you have everything you need to keep your operations running smoothly. - Hunter
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PerformanceOnTheNet
Apr 24, 2025
Easy to use and good customer service.
We've been using shipstation for one month. it took a bit of back and fourth with customer service to get the app working correctly and we're still seeing some issues, but customer service is quick to help. if it wasn't for that it would be 5 star, the plug in works exactly as it should with shopify with good customisation and ease of use, we ship around 150 parcels a day and it handles this with ease.
Response from ShipStationApr 25, 2025
Thanks so much for your thoughtful review! We’re glad to hear ShipStation is helping streamline your Shopify workflow and keeping up with your daily volume with ease. We appreciate your patience as our support team worked with you to get things up and running—and we’re happy to hear they've been responsive and helpful along the way. If there’s anything still causing friction, don’t hesitate to reach out—we’re here to help and always striving for that 5-star experience! - Hunter
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Joe B.
Apr 17, 2025
Check your billing but ST will rectify.
Shipstation has rectified with this. Stay away from Shipstation. They arbitrarily add fees without telling you. If you don't use their courier prices they charge an extra monthly fee ($30). They have also started charging for things we aren't even aware of on a monthly basis. We are working towards another system and we will never use them again. They are disingenuous about their pricing and the platform itself is really bad now.
Response from ShipStationApr 21, 2025
Thanks for taking the time to share your feedback. We’re sorry to hear about your frustration and completely understand your concerns. We were able to locate your support ticket and can confirm that a member of our team is actively assisting you. If you have any additional questions or details to share, feel free to reply directly to that thread—we’re here to help however we can. - Hunter
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WILLIAM
Apr 2, 2025
Ship Station is easy to use though I have had one occassional glitch.
Ship Station is easy to use though there is a ittle learning curve as with anything. It integrates with my Ecwid Store. My only complaint is when I have someone order online for an 'in-store' pickup, that particular order jams up the import of orders into ShipStation. It seems to start with that order and all of the ones that come after it. The just won't import. Most of the time I can go into my Ecwid store and adjust the information in that customers order to allow the import to flow through but that does not work all of the tiem. Then I have to call customer service. It would be nice if this 'bug' could be worked out. This does not happen very often so the majority of the time Ship Station works just fine!
Response from ShipStationApr 4, 2025
Thank you so much for the thoughtful review! We’re glad to hear ShipStation has been easy to use overall and helpful for your Ecwid store. We really appreciate you sharing the details around the occasional hiccup with in-store pickup orders—your feedback is incredibly valuable and helps us continue improving the experience. We’re going to have someone from our team reach out directly to take a closer look at this issue and see how we can help streamline things for you moving forward. Thanks again for being a ShipStation user—we’re here whenever you need us! - Hunter
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BEN
Mar 29, 2025
Reliable
Reliable, but rate shopper shouldnt be an extra cost. Shipstation should also double as a WMS and offer an all in one solution.
Response from ShipStationApr 2, 2025
Thank you for your feedback! We appreciate you sharing your thoughts on the Rate Shopper add-on cost and understand how an all-in-one solution with WMS functionality could be valuable. A member of our team will be reaching out to you directly to learn more about what specific WMS features you’re looking for. We truly value your input and look forward to hearing more! - Hunter
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David B.
Mar 28, 2025
It is actually a very easy and simple…
It is actually a very easy and simple system to use. Probably the only issue I had was when I change the name of my company. It took me a little while to get in and adjust the profile as well as my new address.
Response from ShipStationApr 1, 2025
Thank you for your review! We're glad to hear you find ShipStation easy and simple to use. We appreciate your feedback about updating your company name and address—we understand how important it is for these changes to be seamless. If you ever run into any similar issues in the future, our support team is always happy to help. Thanks for being a part of the ShipStation community! 🚀 - Hunter
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John
Mar 26, 2025
Cost reduction on Shipping
Cost reduction on Shipping
Response from ShipStationMar 28, 2025
Thanks for your review! We're glad to hear that ShipStation is helping you reduce shipping costs. If there's anything we can do to make your experience even better, let us know—we're always happy to help! 🚀 - Hunter
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Chaim
Feb 17, 2025
Did not have the sale from Magento
Did not have the sale from Magento
Response from ShipStationFeb 20, 2025
Thanks for your feedback! We understand how important it is for your Magento sales data to sync accurately with ShipStation. If you're experiencing any issues with missing sales, we’d love to help troubleshoot and find a solution. Please feel free to reach out to our support team, and in the meantime, you can check out our Magento integration guide for more details: https://help.shipstation.com/hc/en-us/articles/360025855652-Magento We appreciate your business and hope to improve your experience moving forward! 🚀 - Hunter
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