ShipStationReviews of shipstation.com

Response from ShipStationNov 14, 2025

Hi Emir, we’re very sorry to hear about the frustrating experience you’ve had with our platform. We understand how concerning lost packages, unexpected charges, and subscription issues can be, and we sincerely apologize for any inconvenience. We reached out to request additional details so we could investigate your specific concerns and work toward a resolution, but we haven’t yet heard back. If you’re open to reconnecting, we would greatly appreciate the opportunity to review your account and address these issues directly.

Response from ShipStationJul 16, 2025

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with support and the Rate Shopper tool—it’s definitely not the level of service we strive to provide. We understand how frustrating it can be when you're not getting the help you need, especially after spending valuable time trying to resolve an issue. Your feedback is important to us, and we’ll make sure it’s shared with the appropriate teams. If you’re still in need of assistance, we’d be happy to have someone take another look to help get things back on track. Thanks again for bringing this to our attention. - Hunter

Response from ShipStationJul 8, 2025

Thanks for taking the time to share your feedback, and we're really sorry to hear about the frustration you've experienced. We understand how important it is to quickly and easily add orders, and we know that recent changes may take some getting used to. This isn’t the experience we strive for, and we appreciate you bringing it to our attention. If you're still having trouble or would like additional help, let us know—we’d be happy to have someone reach out directly to walk you through it. Your input helps us improve, and we truly value your time and business. - Hunter

Response from ShipStationJun 23, 2025

Hey there, Thanks for your feedback here. Our goal with recent plan changes — including API access moving to the Gold tier — is to better align our pricing with the value and scalability our platform offers, especially for growing businesses that rely heavily on integrations. We recognize that for some customers, these changes may feel abrupt or frustrating, especially if you’re not seeing new features that you would utilize. We’re actively working to make the value of each tier clearer, and your feedback helps shape that direction. We will be requesting your contact information through Trustpilot, and once we have that we’ll have a team member get in touch to discuss options to hopefully help alleviate some of these frustrations you are encountering. - Hunter

Response from ShipStationJun 18, 2025

We're really sorry to hear about your experience, and we understand how upsetting unexpected charges can be—especially when they aren’t clearly explained in the moment. It sounds like what you may have encountered is an adjustment for package variance (APV), also known as a post-billing adjustment. These are assessments made by the carrier (not ShipStation) when there’s a discrepancy between the package details entered at label creation and what the carrier records upon delivery. Unfortunately, carriers apply these charges directly, and while ShipStation passes them through, we don’t have the ability to alter or approve them. That said, we absolutely want to help you understand exactly what happened and ensure you feel supported. Since we weren't able to locate a support interaction on our end, we've submitted a request through Trustpilot to get your contact details. Once we have that, someone from our team will follow up directly to investigate further and work toward a resolution. We appreciate your feedback—it helps us improve, and we’d love the opportunity to make this right. - Hunter

Response from ShipStationMay 30, 2025

Thank you for sharing your experience—we truly appreciate your feedback and are sorry to hear about the confusion and frustration this has caused. We understand how concerning unexpected charges can be, and we never want you to feel like you’re left without clear answers. After reviewing your recent support ticket, we did locate the communication from our team that included a detailed breakdown of the charges, which were due to post-billing adjustments. To clarify, post-billing adjustments are charges issued by the carrier when a shipment’s actual weight, dimensions, or other factors differ from what was originally provided. These adjustments come directly from the carrier and are passed through to your account. While they can sometimes catch folks off guard, we want to make sure you always have the tools and info you need to monitor and understand these changes. That said, we’ll be reaching out to you directly outside of Trustpilot so we can take a closer look together, provide you with the adjustment dispute form, answer any additional questions you may have, and offer any further assistance you need. Thanks again for bringing this to our attention—we’re here to help. - Hunter

Response from ShipStationMay 13, 2025

Thank you for taking the time to share your feedback—we’re truly sorry to hear about your recent experience. We understand how frustrating it can be when things don’t work as expected, and we appreciate your honesty. After reviewing your account, we’re glad to see that our support team has been able to assist you in a timely manner through your submitted tickets. That said, we know there’s always room to improve, and your input helps us do just that. Regarding the FedEx surcharge, we understand your concern. Please know that when using FedEx from ShipStation, there’s no monthly carrier fee, and you can take advantage of discounted rates without the additional transaction charges tied to using your own account. You can learn more about this option in our Help Center: https://help.shipstation.com/hc/en-us/articles/28656562063643-FedEx-from-ShipStation#undefined If you’d like to explore these walleted rates or have any other questions, our support team is always here to help. Don’t hesitate to reach out—we’re happy to work with you to make sure you’re getting the most out of ShipStation. - Hunter

Response from ShipStationApr 9, 2025

Thank you for your feedback. We're truly sorry to hear about the challenges you've encountered with international shipping and the customer service experience. We understand how important it is for your shipments to go smoothly, and we sincerely apologize for any confusion or frustration caused. We’re taking your concerns seriously and will have someone from our team reach out to you directly to address your specific issues and help resolve them. If there’s ever anything else we can do, please don’t hesitate to reach out—we’re here to help! - Hunter