ShipStationReviews of shipstation.com

Response from ShipStationMay 13, 2026

Hi, Kimberly. We're sorry to hear your experience hasn't lived up to expectations. We've reviewed your account, and while our team was happy to make a courtesy credit, we are unable to credit the remaining amount as we did not find evidence of a downgrade request on file. We keep complete records across every channel. Therefore, we do consider the fees charged to be valid and appropriate.

Response from ShipStationNov 11, 2025

Hi there, thank you for sharing your feedback! We understand that creating a manual order can be overwhelming initially. Thankfully, our team has a helpful guide that walks you through how to create orders not tied to a marketplace or sales channel here: https://help.shipstation.com/hc/en-us/articles/360035969692-Create-Manual-Orders We’ll also be following up with you via email shortly to make sure you have everything you need!

Response from ShipStationJul 21, 2025

Thank you so much for being a loyal ShipStation customer for over 15 years, and for sharing such thoughtful and honest feedback. We truly value your long-standing relationship with us, and we’re genuinely sorry to hear that your recent experience hasn’t lived up to the standards you once appreciated. We understand how frustrating it must be to regularly encounter issues that require lengthy support sessions, and we appreciate your recognition of our team’s friendliness—even if we haven’t always been able to provide the timely solutions you deserve. Your insights about usability and system complexity are incredibly valuable, and we take them seriously. We'd love the opportunity to speak with you directly and work toward improving your experience. Since we don’t have your contact details, we’ll request that information through Trustpilot so we can follow up personally and dig into these concerns with the attention they deserve. Thanks again for sticking with us—we truly hope to make things better moving forward. - Hunter

Response from ShipStationMay 14, 2025

Thank you for your honest feedback—we’re glad to hear that ShipStation has been helpful for managing your shipping process, but we’re truly sorry to hear about the frustration you've experienced with filing claims. We know how important it is to have visibility and support when issues like lost or damaged shipments arise. Your experience isn’t what we aim for, and we sincerely apologize for the difficulty you've faced. We’re currently investigating the claims you’ve submitted to see where they stand and identify how we can better support you. A member of our team will be reaching out to you directly with more information soon. In the meantime, if there’s anything specific you'd like to share or questions we can answer, please don’t hesitate to reach out—we're here to help and committed to improving your experience. - Hunter

Response from ShipStationMay 12, 2025

Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We understand how important it is to keep shipping costs low, and we empathize with your frustration. We would love the opportunity to take a deeper dive into the rate comparison to ensure you're getting the best value possible with ShipStation. A member of our team will be reaching out to you directly to help take a look. If there’s anything else you’d like to discuss in the meantime, don’t hesitate to reach out. We’re here to help! - Hunter

Response from ShipStationMay 7, 2025

Thanks for sharing your thoughts with us. We'd love the opportunity to learn more about your business needs and explore how ShipStation might be a fit—whether you're managing things directly or working through your copacker. If you're open to it, we'd appreciate the chance to connect for a quick conversation to better understand your goals and how we can support you. Since no contact details were left here, we’ll be requesting that information through Trustpilot so we can follow up directly. - Hunter

Response from ShipStationApr 17, 2025

Thanks for taking the time to share your feedback. We’re glad to hear that most of the platform is working well for your company, but we completely understand how frustrating it can be when reporting doesn't deliver the data you need in a simple way. To help resolve this, we’ll have someone from our team reach out to you directly to learn more and assist with getting your reporting where it needs to be. We really appreciate you bringing this to our attention and giving us the opportunity to improve your experience. - Hunter

Response from ShipStationFeb 20, 2025

Thanks for your feedback! We understand how important it is to have accurate commercial invoices when shipping, and we’d love to help clarify this for you. When shipping documents, some carriers may still require a declared value, even if the item itself isn’t for sale. You can find more details about commercial invoices and customs forms in our Help Center here: https://help.shipstation.com/hc/en-us/articles/6045472214939-What-are-customs-forms-and-commercial-invoices If you need further assistance, our support team is happy to help—just let us know! 🚀 - Hunter