ShipStationReviews of shipstation.com

Shipstation's platform can be agile, effective, and dramatically helpful for small and medium-sized businesses. However, if there are any issues, it is nearly impossible to find a support agent willing to do what is necessary to resolve them. They are quick to pass the buck and blame integration partners, even integrations they own. We've had several tickets open for weeks that are dramatically impacting our ability to keep our records updated, as they are failing to correctly export track and trace information on some combined orders. We asked in the ticket why some orders were being updated correctly while others were not. Their response was, and I quote "We think that [your middleware] doesn't want orders to be combined in ShipStation." They then marked the ticket as solved. Unfortuntely for Shipstation, they OWN the relationship with this particular middleware, so if there are problems with it, it's entirely on them. And second, they provided no helpful context to the actual issue, without trying to blame someone else. This kind of "support" has been consistent on our last several tickets. We are a mid-market, commercial customer and will be strongly considering switching shipping services in the near future. Additionally, there's no one else to escalate these concerns to. In the last 6 years, our account has been connected to 7 Auctane representatives, and only a single one has been helpful. 5 of those 7 have had one or two conversations with us and then never followed up on our requests or support. So, this review is my attempt to find some support. If you are looking for a shipping solution, I'd urge you to consider the above. If the platform works, it's fantastic. When it doesn't, you're on your own. Update: This review did initiate an internal outreach from Shipstation, who connected our account with a senior tech support rep. Unfortunately, both the combined orders issue mentioned and the error regarding our pick tickets no longer printing in warehouse location order are "known issues with no timeline for when a fix will be released". I'm grateful for the escalation, but I am disappointed that, ultimately, nothing will be rectified efficiently or clearly. These are major misses for commercial partners, and the inefficiencies these errors create will cost our company money. This demonstrates both the difficulty of escalating a ticket and the frustration of issues not being addressed in a timely fashion.

So frustrated. I tried to cancel my account before I was billed. It's not possible to cancel online. When I tried, I would get an error message from Shipstation with a frowny face. I contacted Shipstation the day I was billed and requested help with cancellation and a refund. I explained that it's not possible to cancel online. I did not get a response about the refund. 4 days later, I got a response saying they can't refund me, since I didn't cancel my account in time. I have spent way too much time on this, on chats and emails. I used Shipstation for 14 years, feeling very frustrated with how I'm being treated now. I keep getting responses where they basically ignore what I have written. (For Shipstation: Request ID 9606632)

We shipped a package internationally and received the cost and label through ship station. Cost for the shipping was noted as US$28 however after a week or so we received an adjustment email of a little over US$32 on top of the US $28 already paid. It was almost impossible to do anything with this directly with USPS as there was no place to submit the claim. We ended up going directly to GlobalPost asking what the additional $32 was for and they noted that the weight was off by 1 ounce. So of course we went back to them and now are getting information that it was due to the 1 oz weight discrepancy and for the first time ever that we had to pay taxes and duties for our client. This was not noted on the purchasing page of ship station and again had never happened before. Paying more than double on shipping for a label created through your system is tough as a small business. Is there a place in your system where we are missing these notices? Can't imagine if that continues to happen to all of our international packages in the future.

Un an qu’un ticket est ouvert pour une impossibilité d’impression de lettre suivie La Poste… à cause d’une virgule. Il y a quelques jours, le service client nous a incités à modifier un paramétrage présenté comme correctif. Résultat immédiat : impossibilité totale d’expédier nos colis, activité bloquée net. Depuis ? Aucun correctif, aucune solution, et ce depuis plus de deux semaines, malgré des assurances répétées qu’ils « travaillent dessus en urgence ». En tant que chef d’entreprise, je trouve cette situation inacceptable : un bug basique non résolu depuis 12 mois, un support qui aggrave le problème, une activité logistique mise à l’arrêt, et aucun délai ni engagement clair. Après un an d’utilisation, c’est simple : je quitte ce service. La fiabilité n’est pas optionnelle quand on touche à l’expédition et au chiffre d’affaires.

UPDATE (10 December 2025): Despite ShipStation’s comment stating they would reach out to discuss the issue, nobody has contacted us. This now feels like a standard response rather than a genuine attempt to resolve the problem. The syncing delay remains exactly the same, and we have had no further support or clarification from ShipStation. For a platform marketed as a premium fulfilment solution, the lack of communication only reinforces our original concerns. ORIGINAL REVIEW (25 November 2025): The syncing delay remains exactly the same, and we have had no further support or clarification from ShipStation. For a platform marketed as a premium fulfilment solution, the lack of communication only reinforces our original concerns.After fully setting up the system, we noticed a significant delay between receiving orders on our ecommerce platform and them appearing in ShipStation. We raised this with support and were told that orders only sync automatically every 60 to 75 minutes. We asked whether it was possible to speed this up and were advised that manual refreshing is discouraged, as it can actually make the delay worse due to increasing API calls. It might not seem like a major issue at first glance, but in practice, the impact is significant. When you're working to tight cut-off times and aiming to keep customers happy with same-day dispatch, this kind of delay can mean orders simply don't get shipped on time. Not because of warehouse inefficiency, but because those orders have not yet appeared in ShipStation, so they can't be picked or shipped. For a platform positioned as a premium fulfilment solution, we expected more responsive syncing and much clearer communication about this limitation upfront.

Cant update my billing method. Account keeps getting locked. Can't ship orders out.

Works great onsite. But can not work remotly as the interface for remote printing does not work

today I was notified by PayPal that there is a charge of $8.44 from shipstation charged me $8.44 which is unauthorized. I was unable to contact their customer service because the number does not work anymore.