ShipStationReviews of shipstation.com

Their interface and the speed it allows you to create labels is great and those are the only reason we're still using Shipstation. Shipstation recently charged our account with almost $4000 of bogus charges, all stemming from shipments we made with Purolator. When you select Purolator, there is no option to select "residential delivery", so we naturally assumed there is no extra fee. Almost 6 months after the fact they retroactively charged our account for almost $4000. They basically charged a $3.50 fee for residential delivery for every single one of the Purolator shipments we made. I have been in contact with "support" for over 3 months and they are less than helpful. I asked to speak to a supervisor and they keep on telling me one will reach out to me. This has been going on for over a month now. Yesterday I gave them a call to see if phone support would be more helpful. I was shocked when someone picked up with a "Hello?" rather than saying the company name. Very unprofessional. The agent understood our issue and said they will send us an Excel Sheet with all bogus charges on it and we would have to go trough every single one of them, telling them what's wrong with it. I explained that this could take weeks because there are literally hundreds of those charges. He basically said that this is not their problem and he would proceed to email me said excel sheet. Guess what? I never received it. Even though we love the interface, we'll be moving over to EasyShip or Shippo, unless they finally step up and remove all bogus charges.

I’ve been a loyal customer of ShipStation since 2015—nearly a decade of paying for their service without issue. But this past week has been a nightmare. Out of the blue, all of our API connections stopped working, and we began receiving error 402 across the board. No notice. No warning. Just a broken system. When I reached out, I was eventually told I needed to upgrade to a higher-tier “Gold” plan—despite being well under the shipping and selling channel thresholds that supposedly justify that tier. So let me get this straight: after years of paying for your service and building our workflow around your platform, you arbitrarily cut off API access and hold it hostage behind a paywall—even though we’re using a fraction of what we’re allowed? That’s not a “policy change.” That’s a cash grab, plain and simple. To make matters worse, customer support was robotic, scripted, and infuriatingly slow. I had to talk to an AI assistant that couldn’t understand the problem, and when I finally got to a human, they repeated company lines about “new policies” and offered no real solutions. The support rep even admitted the usage didn’t justify an upgrade—but still told me to pay more if I wanted it to work. This is a betrayal of customer trust and a shining example of how not to treat long-term users. I’ve canceled my account and will never recommend ShipStation again. If you’re a business owner relying on stable integrations and transparent pricing, look elsewhere. There are plenty of other platforms that won’t pull the rug out from under you for a few extra bucks.

Shipstation said we needed a new API Key. We were paying Bronze membership at 29.99. Now we have to upgrade to the Gold plan for $139.99 in order to be able to ship off our our Lightspeed online with Shipstation. I could see gradual increases over time but this is $110 extra a month while we are being hit with ridiculous tariffs and price increases. Also I would like to add that Shipstation employees write to me like I am in IT and I know what they are talking about. Then they send me links for more articles to read but which don't exactly get to the point. As soon as I can find a better shipping option, I will switch. This is a shady way to do business.

been using their platform auto deducting money from my account 185 a day while i am already paying for labels upfront. they are fake and fraud. contacted them and they said ups ans usps directly while shipstation taking money oyt of my account. never ever use them.save your money and move away.

As an enterprise customer not able to get any support. Their Inventory sync add-on broke the stock of about 3500 SKUs on my website and it is already 24 hours no solution. The chats are handled by people that just suggest random things by hoping you will get tired and close the chat. The phone number never gets answered.

BEWARE - I have a small business and have used Shipstation for years. I looked into an overdraft notification and found there have been several shipping adjustment fees. When looking into these, they said that the package size or weight were wrong even though they were entered correctly and were basically charging double along with a service fee. These are primarily when shipping UPS. Shipstation will blame UPS or say to go to stamps.com and they will point back to Shipstation. I finally had one person help and they only refunded the wrongful charge after showing screenshots from Shipstation. When I asked about the other ones that had the same issue, they said they didn't have the authority to and basically ghosted me. This has gone on for months and I have had hundreds if not thousands of these extra fees over several years. Horrible customer service **Update reply to their response — all of these are correctly entered with no changes of size or weight. That is why after showing the screenshots from Shipstation a refund for one was given but this happening to several shipments every month with no notification of the extra charges. It's very fraudulent and takes a lot of time to find the hidden charges.

We’ve been using ShipStation for months and I’ve given this platform more chances than I should have. I was set up with an account representative who has since canceled multiple scheduled meetings. Despite trying again and again to connect with someone for a real, human conversation, I’m constantly redirected to chatbots or vague support threads that don’t address the root of our issues. We’ve been repeatedly given instructions that have directly hurt our company’s reputation — most notably with incorrect shipping and fulfillment practices that result in our customers being charged double for duties and taxes. These aren’t small mistakes — they’ve caused real damage. One of the most frustrating experiences was being told by a rep that ShipStation is automatically notified of every fulfilled order in Shopify. This turned out to be completely false, and led to duplicate labels being printed for orders that were already fulfilled. This error alone cost my client over $15,000 in unnecessary shipping charges. All of this while our monthly shipping fees through the platform exceed $16,000. It’s beyond frustrating to invest so much in a system that has failed us so repeatedly — not just on a technical level, but in terms of basic customer support and accountability. ShipStation needs to seriously reconsider how it supports its business clients — especially those dealing with high volumes and international shipping. Until then, I’d advise others to think twice before relying on this service for critical fulfillment operations.

In the last month I have literally spent more time trying to log into ship station then I have using ship station. They're two factor authentication is an absolute disaster. It makes a software unusable. And I have to update my API key at the same time and guess what my developer has to do that which means I have to spend half an hour at night trying to log into this f'ing mess. Absolute idiots running this. The only thing they care about is trying to get you to use their shipping account so they can get a cut. They make third party shipping intentionally complicated and then try to force you into using their account. We have to pay an extra 40 bucks a month or something like that just use third-party accounts, and then they barely work.